Whataburger — Restaurant in Duncanville

Date 11/25/2018 Order#579616 Cashier: Maria A..........The customer service at this location is horrible... I went through the drive thru as usual and the girl (Hispanic I believe but who knows nowadays) gave me my order #23 with a side of eggs... In the smallest bag she could possibly find! Then tilt the bag so all the food fell to 1 side... then gave me a opened syrup container which leaked in that small ssa bag! I asked her what happened to the big bags so the food doesn't shift? She said she doesnt know then while i was telling her about the syrup she smooth walked away..... # that moment when you wish you had go go gadget arms!! Cause i would've snatched her smooth out that window!! That's so rude and disrespectful to walk away from a customer (hell anybody) when they are asking you a question regarding food, supplies, condiments, whatever!!.. The disrespectful hen never returned to the window!! But the manager did (which I dont agree with) They should teach them how to interact with people not do it for them.. How will that dirty hen learn? Either way I was on the fence about dealing with whataburger anymore anyways.. This just made it official for me. F whataburger and thank you for making this decision easy for me. I know yall have been around a long time but.... it's a burger joint that's gone come set up shop and put yall out of business.....

Excessively long line while I was trying to get food for an order that was already placed and should be ready to picked up you would think. Although the dining room doors say open 24 hours they were locked. While I watched one employee sit in the dining area, possibly on break as law mandates, I asked the female employee working the drive thru jf if I could just get my meal that was already prearranged and ready to go. She flat out said “no” in the flat tone you might imagine and whirled her index finger advising me to go around. It was definitely apparent the employees didn’t care about the number of cars, the length of time it took or making sure their customers received good customer service. The line is moving terribly slow and since I’ve already paid, I’m stuck. While being told no and motioned around with an index finger did leave a little twinge, I’m more so disappointed and dissatisfied with the WAY I was treated and told no. There’s a way to do everything and maybe this employee needs training. I don’t know. But when you have customers sitting in a drive through 45 minutes to an hour+, you’d think the employees would hustle a little more to get the line down. My husband has repeatedly told me that Whataburger’s food is too high for the length of time it takes sitting in the drive through and the bad customer service you receive, it’s...

This location is normally problem free. No issues whatsoever. The employees are always nice, very friendly. The older lady who I believe is a manager is awesome as well, EVERY time we go here. But today's experience, 07/06/2025 at 1:02pm was to me, unprofessional. I paid for my order, the lady at the window who took my payment was nice but the guy next to her, seemed like he didn't care or want to be at work. It's like he was afraid to come from behind the window. He handed me my drinks first which looked like a small trash bag. Then when handling the food part, half my order was smushed in the bag. How was this acceptable? When he buys something, I'm sure he'd be more than upset if it was handed to him like it was just a bag of trash. I didn't catch his name, I didn't want to make an issue about this and hold others up in line. But I just wanted this to be known.

The guy had glasses, a hat. Not that it narrows it down but the time it happened was 12:59 on my receipt. Order number 510059 Cashier Bryan T. Not sure if this was the guy I am describing but he was at the window the entire time I waited for my order.

I will continue to go to this location, we have always gone here, but if that individual is there, he won't be taking my order, I will wait for the next...