Chang Thai Durango — Restaurant in Durango

Well here goes. The first time we went there we were unaware of their policy on dining in and showed up hoping to dine there. After seeing the messaging at the door regarding dining in we were somewhat shocked by the tone of the message, and were therefore afraid to even ask about dining there, but gave it a shot. There was only one table with customers dining. I assume we were talking to the owner, explained we weren't aware of the policy and asked if it would be possible to dine in. He went and counted up his orders and said it would be about an hour, so we said that wouldn't be a problem, we'd go have a drink somewhere nearby and be back in an hour. We returned in an hour and got a take out bag with our dinner, so we didn't even bother with asking if we could eat it there as he seemed very stressed and I actually commented to him that everyone there seemed way too stressed out. The food was indeed very good. The second time we decided to just order out and called 15 minutes after they opened. The website used for ordering said the first available pickup time would be 8:15, THREE HOURS LATER! Naturally we did not order. We then perused the online comments and responses from the owner. What a jerk!!! (That's putting it lightly) So Mr. owner, you should not be in business. Your rants to people trying to eat at your establishment are immature, unprofessional, and downright offensive. Your business model is clearly not working and you blame your customers for your failure to adjust to the demand for your product. First rule of business, the customer is always right! You asked for suggestions: 1. Quit taking orders from the day before if you can't keep up. 2. Don't offer dine in if you're going to insult everyone that tries to eat there because you again can't handle the demand. 3. Examine your processes to speed up the time needed to fill an order. Eight orders an hour is clearly not enough for a take out restaurant. 4. Go to some kind of management training, you're clearly not managing yourself, and therefore probably not the staff either. 5. Spend more time trying to solve your inability to keep up with demand instead of writing lengthy, insulting responses to customers that comment on your obvious business problems. For would be customers: Thai Kitchen takes your order by phone or online and normally has it ready in 15-20 minutes, the food is just as good, they value their customers and you don't have to feel intimidated by their policies and owner. It's a shame because I really wish they would succeed because the food is really good, but I fear the worst for this business due to the owner.

I have read your response. Thank you for validating...

Update: To whoever the waitress was who got fired I am SO sorry. I cannot believe the owner somehow detectived his way into thinking you left this message. To the owner, you were terribly mislead my friend. It is utterly disrespectful to leave a public message airing out someone else's personal issues. Your outbursts in these reviews just project your insecurities. If you truly believed all the great things you say about your restaurant, then you wouldn't feel the need to defend yourself all the time. You blatantly disregard genuinely helpful reviews coming from good hearted people to defend yourself and your restaurant. Why can't you take good advice? You aren't perfect, no one is, do you not feel the need to be better? There is absolutely no need to respond to trolls, but most of the reviews you have blown up on are actually good advice. Take care my friend

P.s give that waitress 10k 🕺👍

I would like to start by saying the food is absolutely amazing and well made. There's clearly thought put behind the dishes. There is also a very clear lack of care for employees. The owner of this restaurant seems to not care for his employees whatsoever. I assume because the owners do not plan on continuing the business much longer, but that is not a valid excuse whatsoever to treat your employees terribly. If thats truly the reason, then discontinue the restaurant. The owner is very obviously unhappy in the business, so take the time to step your way out, rather then continue to waste many peoples time with your gross attitude. The woman you hired as a server was probably the greatest decision made in a while, without her not very many people would even give your good food a chance. Good people are just as important as good food. Your negativity towards employees will only discourage them. Besides the food, the server is the only reason many people come back. If you truly like working in this business, then treat your employees and customers with a little more care. Judging by your replies to reviews, you care more about defending your character then listening to criticism from genuinely caring people. You should not reply, let alone give any thought towards the people who are leaving negative reviews for no reason. That would give you more time to actaully give some thought on the real criticisms. I have never been in the restaurant business, so I'm not going to act like I know anything about it. Its not that easy just to discontinue the restaurant. Just think about what you would rather be putting your time into, what is more worth it to you. Putting your employees down, the people who make you money, isn't a great way to...

The food here is usually the best, but the owner's husband's customer service (or lack thereof) makes it not worth it. I've seen angry posts directed to customers on the Chang Thai facebook, and generally thought the posts were deserved....until tonight. Holy Aggro! I finally caught the brunt of the owner's husband that so many have spoken of. I've never had a problem ordering gluten-free until tonight. I always say I have a gluten allergy and they say "ok" and do what they do. I've never gotten sick, always been happy, (used to be) one of my favorite gf eats. Tonight ruined this place for me. When I ordered and mentioned the allergy, he says doesn't want to serve me and is afraid to get sued. Not in a calm reasonable way. He was yelling out at other customers, making a scene about my allergy. I was very confused and told him I had been a customer for the past year. I mentioned I just get the Gluten Free Substitutes and say the "Allergy" part for good measure. Anyone with an allergy knows this. If I get sick somewhere, I take it as my fault, I know I am taking a risk by eating out. He conceded, and I thought all was settled until I got home and started eating. Unfortunately, they chose to completely leave off the peanut sauce on the pad thai, put no seasoning on the fried rice, and I have a curry I don't even want to try because it will likely be bland and gross. I am so upset. I don't often get the opportunity to spend almost $60 on eating out, I was really looking forward to this and treating myself. Now, I am down this money and am surrounded by food that is unseasoned and inedible. If I knew he was going to do this, instead of just using the GF substitutes I would have gone elsewhere. I wanted a nice night with the food I am used to getting, and instead I feel like I got the brunt of this guy's bad night. I have tried calling to handle this, also I am relieved when the phone rings out because I don't want to get yelled at again. This is not okay. Stop taking your anger out on customers. I'll eat not as good food somewhere else, if it means I get bare minimum decent...