Subway — Restaurant in Durango

We were getting a sub for our train ride yesterday. The employee wasn't personable or welcoming. We were the only customers there. When we ordered, we mentioned mayo and brown spicy mustard . She said, 'we will get to that down there'. We wanted the condiments on the bread, not on top. She then starts rushing the order, again, we are the only customers there. She puts mayo and yellow mustard on the bread. We try to stop her and she said they didn't have that mustard. Then why not ASK if we still want mustard? Or if we want the honey mustard? We asked for chopped tomatoes(our subway does this) and she said 'we only have sliced', I guess a knife doesn't exist. We then asked for a plastic bag (our location only has this) and she said, 'we only have paper', Just give me a bag. Then the register didn't want to work, offline. She told us to just go. We offered to come back later in the day- we had to get to the train. We waited and she ended up getting it to work and we were able to pay. I know I said our subway does/has certain things. I guess we expected the same type of service and with a pleasant attitude when one works with the public. We felt like we were bothering her. I told her I hope her day gets better. We will not go back...

I am not one to write reviews but we had an exceptionally bad experience

We ordered ahead on the app 3 foot longs and 1 6” sub. Luckily we checked our bag before leaving because they had forgot to give us our 6” sub. When told about the mistake the promptly made it for us.

So be sure to check your orders before leaving.

When we went to eat our sandwiches each one was made in correctly.

The Italian sub was supposed to have extra mayo, extra vinegar and oil and banana peppers other. They had forgot the banana peppers, there wasn’t any mayo or oil and vinegar. Unfortunately we did not have any of those items on hand because we are from out of town. So we ended up not eating that sandwich at all.

We also ordered an oven roasted chicken with 2x pepper jack extra mayo and extra Baja sauce. This sandwich did not have any cheese nor did it have any Baja sauce

Our third footlong did come out correct. However I think it should also be noted that all of our bread was hard and stale and so was the footlong pretzel we ordered.

Morale of the story, find somewhere else to...

I place large orders now and then to feed my staff, this time the woman working was very rude, she freaked out because a large order came in, she even locked the door, locking customers in the store! I told her I was here for my order, she told me it wasn’t even half way done so politely said, that’s fine, I’ll just hang out. They helped the other customers, which was fine, I was willing to wait, but when the order was done, she just put it on the pickup shelf and gave me a dirty look. I wanted to confirm it was my order, so I asked her, “is that my order, is it done?” She said, rudely, “all completed orders are on the shelf”. I understand large orders can be stressful around lunchtime, but this person needs better customer service training. The man was kind so I left them a 20% cash tip, something I do regularly, but unfortunately I will be placing my orders at the other location in town...