Baskin-Robbins — Restaurant in Durham

Horible service. I came at 850pm, granted i know its late but google said they close at 10. The door was locked and the worker inside said they close at 9. (They should still have the door open if its not 9 yet!) He said i could go to the drive through if i really wanted so i did. The light was out and they dont have ice cream flavors listed on the sign so i asked what they have, ive never been here before, and the worker just said "the regular kinds" i asked whats that, he said "you know the kinds that everyone has" how am i suposed to know what ever other place has?? It wouldnt be hard for him to list off 4 or 5 flavors... then after getting 2 seperate waffel cones and 2 flavors i paid and left only to bite into my cone and almost throw up because it tasted like it had sat out for 3 days. I ended up only eating half of my icecream and threw the entire cone away. What a waste of my time and money. I will NOT be going back to B&R, id...

My wife went to this location to get me a quart of butter pecan hand scoop and she was told that they didn’t have anymore quart containers and they would not serve her. I had to call the store to explain to the staff that 2 pints made a quart and all they had to do was pack 2 pints to equal a quart. They were rude to my wife and this would be the last time we visit this location. This location needs new management or ownership and needs a change in culture. The poor service is unacceptable and the employees act like they don’t want to be there. I make the drive to Raleigh or Morrisville to get my butter pecan now. This Baskin...

Got there at 6:45pm walked in and the general manager kept saying she was ready to go. A couple came in and was served donuts before I can even order. What sort of leadership is that. She said she couldn't make me a banana boat with all the fixings because they've been put up. She kept saying what else can help you with BEFORE SHE CLOSES. Again what sort of leadership is that? I believe she needs a different position. Preferably one that doesn't impact or influence training or new workers. She is a poor example to staff. How do you put fixings up before 7pm. That is closing time that is when put things up not...