Captain D's — Restaurant in Durham

If I could do a review with no stars I would. My experience at this Captain Ds this past Wednesday evening was absolutely horrible. The staff was rude as well as the manager, first of all the young lady taking orders looked as if she didn’t want to be at work and the guy in the kitchen looked horrible to be standing back there preparing people’s food. After waiting over 30 minutes for 4 plates they were presented and wasn’t even something that I would have given my dog’s. Fish was barely battered, okra was sitting in a puddle of grease like it was horrible and upon asking for them to fix it and make it look as it should I waited another 25 mins only for them to only remake one plate and it still looked horrible but since the manager wanted to be argumentative I just took it and left. So I called and spoke with the owner the next morning only to be lied to about receiving a return call around 3pm that day to discuss how we could fix this issue. That was almost $50 that was wasted on food that wasn’t edible. I will be looking into making a complaint with corporate because this is...

Please do not order the large macaroni and cheese for your side or you will pay additional cost of $6 per order. Plus the macaroni is mediocre and not worth it. Phillip Harris the owner gave me a explanation that was lack lust and very disheartening as a customer, once questioned why it’s not clear on the menu he had little to say but to ask if I wanted something else. The macaroni and cheese was horrible and definitely not worth the extra money and if I didn’t live over an hour away I would have returned it and asked for a refund.

So I called back to explain my order was not good and I would like a refund, I was told the owner said not to refund me for my order. The owner (Phillip Harris) was not in but was told he would be in later that day and I could call back to discuss it more. I have never ate at a place where me being the customer was not able to resolve or get a refund for food that was awful. I am so disappointed but lesson learned to not patronize this establishment who do not care about their customers who travel...

God awful experience!!! Literally sitting in the parking lot writing this post. The food was HARD, no flavor, the workers no enthusiasm, they can't hear well( I said I was dining in, they gave me to go trays. Customer service was AWFUL at best... Will NEVER EAT HERE AGAIN!!! I URGE YOU NOT TO EAT HERE!!!! 3:23 MAY 3, 2024 Update May 4, 2024 Roxboro Rd location, I live around the corner from Roxboro Rd in Summer Meadows literally walking distance to this store, anywho, I had a relative ask about this store, told them about my previous experience as well as showed reviews lol... She insisted we go, "today may be a better day", OH MY GOD, I think Captain D's should completely go out of business, the food is horrible the customer service is horrible, management horrible, the workers looked a mess like they took turns taking weed smoke breaks... I have to look into calling an inspector or something.... Mind you this is after taking my relative who I warned, needless to say this was not a one time thing, this...