Papa Johns Pizza — Restaurant in Durham

Ordered placed an order online they received the order the order was made they then proceeded to sub out a driver to door dash the incorrect address was put in the driver left our order at someone else's house I contacted Papa John's and I contacted the driver the driver became angry drove all the way back picked up the order from the house that he left it at and brought our pizza to us it had been turned upside down so the pizza was all smashed and he text me saying there and was very rude to my father who had just buried my mother 3 days prior the pizza was not edible so I contacted Papa John's on North Duke Street and asked for a refund as we could not eat our food and I did not feel comfortable with the delivery service as our pizza was deliberately dismantled I was assured that a refund was put in this was by someone who sounded young enough to be my child claiming they were a manager I also waited a couple of days I contacted corporate they said that the refund had not been issued so I contacted Papa John's back and told them that I had spoke with corporate and the refund had not been issued and she said well on our end it has been I said I need to speak to a manager she said I'm like a manager and I said well according to my bank account and corporate the refund has not been put in so she said well I don't know what to tell you so I'm calling corporate back today but I will not do business with Papa John's we did a regular business with this place for years every week if not every other week we had food bought from them this was the most disrespectful crew I have ever met in my life so I will call corporate to make sure that my refund is quickly sent because it has been over a week and no refund...

Good food.. horrible app.. horrible customer service main company.

Made a pre ordered Sunday 4/28/19 around 930 est.. Voicemail says order would not go through arrive to pick up pizza. Site is down. No online orders received. New order. Told cash only. new order received. Paid cash. As system down. Man gave wrong change. 10 short

Tuesday 4/30/19 realize card still charged called duke street location in Durham nc. Manager says she can't refund since it went through already. Gave me number to call. call number. They say they have to get store manager approval and I will get a call when refund is put in.

Thursday 5/2/19 nothing yet. call again. Man with accent answers. Tries to tell me he can't cause it says the order was successful. To which I tell him again what happened. No note of previous call. He claims it went through mon 4/29. To which the store manager and the 1st call said otherwise. seeing that he seemed to have made it up. Somehow seen a note. I call again. Lady sees no such note. I have to explain again. Stay on hold forever. Requested an email before I got off confirming refund. Got a code, not sure if usable due to recent experiences. Received email. 3 to five business days for refund..

I will call if not received by 5/9/19.

I will always order and pay cash. Will not preorder with card ever again. Cause refunds are almost impossible and...

Would not recommend! I did an online order for STORE PICKUP came here (the store) less than 7 mins after getting the notice my order is ready for pickup just to be told someone picked up my order via doordash. I don't even USE DOORDASH nor did I pay for delivery. After spending 10+ mins going back and forth with the 1st guy, another guy looks at the order and lowly states it WASN'T a delivery order and that they can remake the order which would take 20+mins. Called customer service and they're just as sorry as they stated its a store issue and management can follow-up with me in 48hrs. No apology or anything offered. As I'm waiting in my vehicle for my order, someone who works there comes out to my car to say "they gave me an extra pizza". I DONT HAVE ANY FOOD, SO HOW CAN YOU GIVE ME EXTRA OF SOMETHING!!!!

Just about a hour later, I get my pizzas. Still no apology, empathy or anything. Store should be closed or workers FIRED.I'll just travel further out and get my...