Arby's — Restaurant in Dyersburg

Arby's, in our little town, is where this review begins. Arby's used to have this wonderful sandwich where they put the ham on top of the chicken with a Swiss cheese the bun and it was absolutely wonderful. Alas to say they no longer carry this sandwich. And I look at the menu and I'm seeing mostly sandwiches like cold cut sandwiches. If I want a cold cut sandwich I'll go to my house I sure don't want one from a restaurant. The roast beef sandwiches are okay it'll be nice if the roast beef had more flavor than just cardboard. Although my husband who eats anything enjoys the roast beef cardboard. Their chicken sandwiches used to be good but now it's just a greasy breaded doughy chicken overcooked meat Patty. So I ordered a chicken sandwich knowing that it was not going to be most wonderful. But I sacrificed my satisfaction because I knew my husband wanted the cardboard roast beef. So I think it will be a while before I go back to Arby's. And it's not because of their high prices it's because of their substandard taste. Good luck Arby's on your future because if you had to rely on people like me for your business you...

Drive thru experience was lacking before giving experience first I want to say it was the holidays and I have worked in customer service for over 35 years I know how hard it is to be pleasing to the public you can't make everyone happy but first when you come to take a order don't make your customers feel like they are bothering you this was the job you decided to take don't huff and sigh when asking may I take your order and when you have a question about an item on your menu don't turn around and sigh again and when you don't get the answer you wanted and you pulled to the window and clearly ask do you understand my order that obviously was not correctly made cause your reply well your food has already been made sorry ... Nope not great customer service but my reply to you have a nice night ! Should I have ended it with a sigh ...Yes probably so but my Grandmother popped up in my head and reminded me that" 2 wrongs don't make a right " in other words let it roll...

Waited at the drive thru a couple of minutes, didn't hear any one so I said hello, no response. I waited a bit longer said hello a couple times again, finally someone rudely said place your order. I ordered 2 jalapeños sliders & small fries. Got around to the window, paid a different girl, then the girl who I know took my order came up said to the girl who took my money, here that's my girl. Went on my way. Went to eat my sandwiches and could not eat them, there was more jalapeños on them than there was beef. I know the girl who was working (Dec. 18th at 12 noon) the drive thru did that purposely. I have never seen such a disrespectful person in all my life as her. All I can say is God Bless her cause she's gonna need it. Arby's, I hope you can find a replacement, an employee who cares, not one who cares...