Auntie Anne's — Restaurant in Eagan

Very unfriendly workers today (Sept 1). I walked out without purchasing anything after they were rude to me. I asked for a small cup of nuggets. The guy at the counter said they only had regular right now and pointed to 6 cups in the window. I said I didn’t want one that big nor wanted to pay for it. They had a big batch of fresh ones behind him that were ready to go. I asked if they could fill a small cup for me. He said no and that I would have to wait 15 minutes. They had 2 people behind him working on baking. I said “For real?” and left without purchasing. He was very dismissive and rude in his tone. I know it is just pretzels so not a big deal to me but he didn’t need to act like I was asking him to make me a pizza. In today’s world I have no time for people who are rude and will not spend my money anywhere they treat me like I am putting them out. And you...

Unfortunately, my experience at Auntie Annie’s was not the best. I arrived at 7:30 PM, hoping to enjoy some almond pretzels, but the staff informed me that they were no longer available and couldn’t prepare anything else, even though they closed at 8 PM. I had to settle for something I didn’t like, and the employee's attitude was quite negative, which made the situation even more frustrating.

Additionally, I tried to call this week at 7:25pm to order something for pickup, but no one answered the phone. This lack of customer service was definitely disappointing. I hope they improve in this area, as the quality of service can make a significant difference in the...

I was asked to wait for 20mins for my pepperoni nugget and pretzel. When I got back, the pretzel is not ready yet. I saw him preparing the pretzel but with the original flavor. I told him I want the cinnamon not the original flavor. He rolled eyes on me and told me I should have told him earlier. I told him when I ordered 20 mins ago that I wanted a cinnamon pretzel. He handed me the pretzel and left without handing me the pepperoni nugget. I asked for the other lady to hand me the my nugget order and she apologized. She clearly saw what his coworker did. I was not able to enjoy my food because of...