Subway — Restaurant in Eagan

Ordered a sub via the Subway app, received a confirmation that the order had gone through (via the app and payment notification), and went to pick it up. Upon arriving at the restaurant, I went to open the doors only to find that they were locked. Mind you this was 7pm on a Saturday (non-holiday) evening. I double checked the store hours, and sure enough, it was supposed to be open. I could see an employee working behind the counter, so I decided to call the restaurant to let them know that I had paid for a sandwich already and would appreciate the item I paid for. The phone rang with no answer (despite maintaining visual contact of the employee).

A short time after the call was disconnected, I tapped on the glass, getting the employee's attention. I held my phone up to the glass in an effort to plead my case that I had, in fact, paid for my sandwich already (by this time, I had wasted about 10 minutes (not to mention drive time to and from)). Without even attempting to make an effort to come hear me out, the employee shrugged his shoulders from across the establishment and pantomimed a dismissive wave to me. I thought, "Okay, I won't press the issue any further and just email corporate for a refund." So I turned around and left. Once I got home, I did just that. The next day, I recieved an email from the area manager, Jerry, saying that I would receive a refund. "Perfect," I think to myself, "I'll just send him an email asking how I will receive my refund and I'll wash my hands of this experience." In my follow-up email, I ask Jerry if I will be receiving a refund via store credit or original payment method. It has now been 3 days without a reply from Jerry.

Overall, I guess you could say that I would highly recommend finding a different establishment to exchange your money for goods...

Placed an order on the Subway webpage for this location. The order was taken and the transaction went through. Doordash picked up the order but after half an hour past the delivery time- and the webpage NOT UPDATING even after I got the confirmation of the driver picking up the order-tried calling for an hour-only for the phone to go unanswered, and when visiting the location and speaking to the staff no one could help me track down the missing order only that it had been picked up.

After contacting Delivery service-found out the order number I received as proof of transaction wasn't even the correct order number. Got that number and reached out to Subway again-almost a month later I'm still getting a run-around on being told to contact the delivery service while the delivery service is telling me to contact the merchant.

I will NEVER order through the Website EVER again. I'll continue to go through Grubhub where at least their transaction number match and they can track their drivers, while being more than helpful in giving refunds for stolen orders and...

Placed a pickup order, and went to grab it. I sent my husband to grab it and the employee hadn't started the order, and when my husband asked nicely for the order status the employee questioned him rudely because it was under my name instead of his. Instead of starting our order he decided to be passive aggressive- made several delivery orders ahead of his, despite us placing pickup nearly 20 minutes prior, and my poor husband was the only person waiting in the lobby. Ironically when he walked in the guy wasn't prepping anything, was hiding in the back, extremely rude and also did not make my sandwich correct at all. To be clear it was not busy when we came in, the orders he prepped before us were orders that weren't until 20-30 minutes later..so yea disappointing service. There is a nicer lady who works there we love getting our food from, wish she was there that night would've changed the whole experience. It's painfully obvious this Subway is severely understaffed, treat your staff better and they won't lash out...