McDonald's — Restaurant in Eagle Mountain

I HAD AN EMPLOYEE TRY TO PUNCH MY CAR WINDOWS IN AND RIP MY DOORS OPEN BECAUSE I REPEATED MY ONLINE ORDER NUMBER LOUDER (after she didn’t hear me) Here’s what happened:

1. At the drive through I gave my order number a few times.. the first few times I said it with no response, then she finally said “what?” So I said it louder. She then starts yelling at me saying I don’t need to be rude. I responded with “I wasn’t being rude, I raised my voice because you weren’t hearing me.” I shrug off the interaction off and pull forward.
2. I pull up and she flings open the 1st window and proceeds to yell at me while physically shaking about how disrespectful I am. I repeat that I raised my voice so she could hear me then flip her off and pull forward.
3. Next I see her running out of the building (manager following behind her) comes up to my passenger door and starts punching it, also trying to open my door and is yelling for me to open my door. Meanwhile my two young children are in the back of my car screaming. I start recording (pictures shown, can’t upload videos here), she stops and goes back inside.
4. I pull up to the second window to ask for my money back and again, this woman flings the window open again and I said “either give my my money back or give me my food.” She then reaches out of the window and rips my door handle multiple times to open my door. At this point I call the police. Did the manager call the police while the employee was trying to break into my car and hurt me while my children were present? No. Was I given an apology? No. What I was given was attitude for calling the police because now she will have to take a bunch of “extra steps” and was told I will not be given my money back until the police show up and I need to stay. Like my children or I wanted to stay there after that just happened. Should I have flipped her off? Maybe not, but the women had started yelling at me twice at this point and thrown her vest off like she was going to fight me. I did not insinuate I wanted to fight nor did I threaten her in any way. I tried multiple times to get away / explain my I only raised my voice because she wasn’t hearing me, but she kept following me. I have never, ever had a bad experience at a McDonald’s until today and am shocked management did nothing when me and my children...

Ok, so... It's McD's, so no one's expecting a life changing culinary experience, but since it's McD's you'd think the food would taste essentially the same as any other McD's. Nope. I've eaten there a few times now, and the food is just bad. Every time it looks like it's been thrown together — not appetizing. Grabbed a burger right at the lunch transition, expecting it to be fresh. Nope. Unseasoned patty, super soggy bacon, pickles in a pile, a few shreds of lettuce on half the bun... And this is what I've come to expect from this location. Not to mention the price for the burger I like is about 40% higher than other locations where I've bought it.

The few times I've used the drive thru, there are 2 pick up windows, yet each time I've been sent to wait around the corner — for what seems like quite a long time. In that situation, you'd think the food that's coming is gonna be better because it's fresh, right? Nope.

The lobby and dining area are clean and look nice. The staff are friendly when they interact with you, but I think they're lacking training. Most recently, my burger was in the bag partially unwrapped, and there were spills all down the side of my cup.

There's no soda fountain in the lobby (which is actually a big minus for me), so I waited at the counter to top off my drink...and waited...and waited...and... I didn't want to holler back to the employees, but several of them looked right at me and kept chatting with their coworkers. When I was eventually served, the employee was courteous, but I had asked for a top-off, and instead they dumped out my drink and filled the whole cup. I'm sure that normally that would be preferred, but it's not what I asked for. I wanted the top-off to be of a different drink then the original because I like a mix, and you can't order that on the app, and when I've requested it in the past the employee seems to not know what to do with my request. Again, this wouldn't be an issue if they had a soda fountain in the lobby like every other McD's I've ever been to.

Overall, the people there are nice, the food is disappointing, the lobby looks clean.... And no soda fountain ;) I think I've learned my lesson about...

Something is not right at this location. I have never ever had a problem with the soda at a McDonald's, like not exaggerating - NEVER. Not even something I had to think about, the drinks have always my entire life been good at McDonald's. In fact I go to McDonald's because their soda is the best and better than other places. This location is consistently giving me bad drinks, it is unbelievable. So unbelievable that I am sitting here writing a review on google about soda (1st world problems, am I right). I don't think it's me asking for something and they bring me the wrong thing either, their soda machines are just off. Diet is coming out of the regular, consistently to the point that I refuse to leave the drive thru line until tasting it now. On one occasion I tasted it -diet not regular Dr. Pepper, I asked for another one thinking they screwed up and pressed the wrong button- asked for another one, same thing. I thought I was going crazy (It didn't taste full diet almost like it was half diet half regular but definitely tasted off) and my tastebuds were off so I asked if I was the only one who has complained about the drinks and he laughed and said, "Oh no, we get complaints all the time that are soda's are off." Other times it's not the diet mixed up for regular but watered down or missing carbonation. It's not just Dr. Pepper either, I've had it happen with Coke and Sprite. Another annoying thing about this location is the drinks are not self serve, you have to go to the counter and ask for one, which you get ignored and sometimes just forgotten about. Once they guy took my drink to get a refill and I never saw the guy again and had to ask someone else only to be given another bad soda. The odds of getting a bad soda are no joke 50/50 at this location. I don't know how it works with who touches the soda machines but they need a new soda man or maybe new machine,...