Subway — Restaurant in Eagle River

I wish I could say great things about this place however it's just not possible. My wife ran subway for a long time and never did she ever have issues like this one. To the owner I think it's time you evaluate your employees as your have some pretty hateful older women working in your establishment. They do not have a lick of customer service pushing away the residents of the town, those traveling know no better. The young kids just slap a sandwich together with next to zero care what it looks like. My steak had so many onions on it it looked like an entire onion in iitself. It's absolutely no wonder the prices continue to rise because your cost of goods has to be out of this world high. Using gloves is a great thing however how sanitary is it to use gloves in the veggies then use them to touch the cash I gave you and turn around and go back to the veggies. I wish the owner not the manager the owner of this establishment would reach out to me because this behavior and condition has went on far to long. For the sake of this establishment I know it could be ran so much better as well as gain a few more friendly faces and smiles. A hello welcome to subway and a thank you have a nice day goes a long way when your dealing and working with the public. For your employees it's pretty simple if you hate your job that much and hate customer service why choose that path. Take your bad MOJO and go somewhere where customers are not what is paying your pay check. Without us spending money at your place you wouldn't have income please remember that. Attached is a photo of my second sandwich and it was the nicer of the...

I am a local here in the area. I sometimes will go to subway if I forget a lunch at work. Today was one of those days. As I walked in there was only 1 person in front of me, now there was a younger gentlemen helping the person. EVERYTIME...the worker asked the guy he wanted on his wrap he would roll his eyes and mumble a comment of his own, as if the customer was making the wrap for him to eat. He rang him out the guest had a question he then again was very rude and the manager I believe came over and then was rude as well. It was then my turn to be helped at this point I was already aggravated. The guy had asked, what do you want? I responded hi how are you today? He rolled his eyes and said what can I get you. I said I’ll take etc. Then it came to what do you want on it. I had said lettuce and tomato and the comment he gave was under his breathe, lettuce and tomato on this. I don’t think he knew I heard him so I responded was there something you needed to say. He said yes, what else do you need? I was flabbergasted at the amount of rudeness and unpleasantness in his voice. I said sir that is a very rude way to speak to a guest. He then responded what else can I get you. I brushed it finished get my sub and then it was time to checkout. Rather then him right away check me out he walked away. The manager then said can you ring her up please, his response was well can’t you you. She then looked at him and he said I guess I can. I have never felt so disrespected in what I wanted to get on my sub. Needless to say I will NEVER go back...

so I've come here a few times and it was fine, a nice older man made subs for my bf and I both times. This time, the young man there spoke his sentences way too fast to distinguish what he was saying. I wanted a baja Chipotle chicken sub and I wanted it toasted. usually they know what to toast, I couldn't understand what all he was trying to say so eventually said just toast the meat and cheese. This guy was nice though, very polite and cheerful. but after the toasting, this very large person with glasses continues my sub. I've seen them here before walking around in back and now I see why they were working in back. I understand building a sub at subway. But I asked to put on what comes on the baja Chipotle sub. they asked "anything else" instead of asking if I wanted the ingredient that, you know, comes on the sub I asked for. I turned to my bf for guidance and HE checks the ingredients for the sub I wanted and says the sauce for them and the pwrson tried to act like it was my fault for not specifying what ingredients come on the sub when thats their job. I've never had a more stressful and confusing experience at a subway. please, enunciate your words and don't let the large person with glasses talk to...