Papa Johns Pizza — Restaurant in Eagle

The gentleman working on Saturday, 6/21/25, was a lifesaver and made some great pizza!

My daughter had her birthday party on that Saturday. I pre-ordered, or at least thought I pre-ordered, pizzas for the party to be picked up at 11 AM. I showed up at 10:55 AM to pick the pizzas up, but they did not have my order. I looked online, and it looked like there was an additional prompt concerning sauces that came up after I selected to finalize the order, and I missed it. That's on me and the app. I'll own that. Dejected, I almost left without pizzas in hand, but I took a moment to ask how long it would take to make four large one-topping pizzas. He said he would get it done for me in no more than 15 minutes. He got it done in about 12. The pizza was cooked perfectly, tasted delicious, and allowed me to show back up on time for the party. Great pizza and phenomenal customer service.

Our family has had a lot of bad dining experiences in the Treasure Valley, particularly at some other local pizza establishments, so I was extremely grateful for the superb customer service. We will definitely be ordering...

I'm giving the rating because of my last order. I ordered on the app 75 minutes before a requested delivery time. This was on a Thursday (non-holiday night). I requested a 6:45 delivery time. When it was almost 7pm and the pizzas were not delivered, I called and they said that they were just leaving the store. I asked why they were so late and all the manager said was they were made 'on time' and kept hot under heat lamps. She went on to say that because they were gluten free they'd be 'fine'. When I tried to express my displeasure at them being 25-30 minutes late (if my food was just leaving) and that gluten free or not, they'd be cold, she had the nerve to say, "Well, we can make fresh ones for you if you want to come and pick them up." Seriously?! If I had wanted to pick them.up, I wouldnt have paid the delivery fee and a driver tip (in advance). Very, very poor customer service....and if you are wondering if the pizzas were cold when they arrived 25 minutes after their scheduled delivery....

We usually don't order from Papa John's cause the last few times we did we were highly disappointed. We'd ask for extra cheese and it never came with it even though we paid for it. Today we decided to give them another shot. Well, we got a great pizza today! It was cooked nicely with a good layer of cheese to it. I enjoy dipping my crust in the butter sauce. The peppercini that came with it was a little suspicious looking so we didn't eat it.

I don't think they have their own delivery drivers like Domino's. I believe they are contacted by door dash. The driver was really nice and fast.

Maybe they got new people and management working at this location cause this pizza is night and day compared to our last pizzas. It was...