Rally's — Restaurant in East Cleveland

So I’ve been coming to this rally since I’ve been a kid and my grandmother first introduced me to rallies. So sometimes I like to come to the specific one because it Remind me of the times I have my grammar not that she has passed. No, I’m pretty used to most of the shenanigans that go on within rallies with stealing people money only asking for cash so you can pocket it or only that they’re accepting DoorDash so they don’t have to take any orders. specific for my sandwiches the way I always get them and have been getting them for years which is the two for 4.50 spicy chicken sandwiches and I have fries on the sandwich. when I took my order, the cashier was extremely rude rushing and seemed like I was taking up her time a person that works in the service industry. I understand you have a long day and sometimes you’re just drained so I let that not phase me. so I continue to order my food and I asked for the specific having fries on the sandwich. There was a lot no no no no being screamed To level, I can hear it over the microphone so I said OK no problem. I’ll take your it regular. When I pull around to get my food, the manager was extremely rude and threw the food in my hands. I let it slide. on today I went back because it was the only thing that was open due to a power outage in the city and I proceeded to order and when I started to order, the lady said yeah it’s 50 OK cool I understand that I am willing to pay around to paying and getting my drinks and pulling around to grab my food. The manager decided to come to the thing and tell me why do you keep asking for this not already told you, I said you told me know that night I just figured you in the bad mood and you yelled that night you never gave me an explanation. You never told me that this is only offered on DoorDash not in store, which would’ve been understandable and I would never ask. I explained to him that he was being extremely rude and I didn’t like that and I have to prove it. I talk to him in the respectful manner and he decided to roll his eyes and act like I was doing something so malicious or insidious towards him that he starts to get rowdy and belligerent And then proceeds to threaten me and my two minor daughters that were in the car something to be done about this because I will be filing charges against him in the morning at the police station never thought ordering takeout would result in such a violent act and disrespectful commentary again he threw the food into my hand To be done about this as soon as possible, for I have my lawyers, looking into suing the...

I was refused service for being white. If this situation was converse and I was the person refusing to serve a person of color it would make national news. It is a sad testimony to the overall mindset and intelligence of the people working at this location.

I was there on the evening of December 19, 2013 and the man who pretended to swipe my credit card said my transaction was not approved. It was very obvious he did not enter my order at all. I asked that he try again knowing I have a $10,000 limit on that particular card. He did with the same result. No entry of my order and he basically said I was not approved as he swiped it. I pointed out the fact that he did not even try and he immediately became angry and insulting. I left that location after being mocked and called "white bread" by him, I went to another restaurant and my card was approved with no problems. If you are of color I am sure this location is preferred. I am sure if I worked there and used the dreaded "N" word with an ER ending, which by the way is the only acceptable way to pronounce that word, I would have been fired as this...

We left without even getting our food. Had people standing at the drive thru talking. The staff started telling the people that came in behind us they was only accepting cash. When my husband asked if they could take our card they said “yeah we just tryin to get up outta here”. Once we paid they asked us to pull around to the other window. The one normally used for mobile pickup. At that window there was 4-5 people standing, another car in the line preventing us from pulling in so we went around. Once we got in the line they was still directing other people from the ordering line in preventing us from actually pulling up to the window. After waiting 20 minutes and still no food we left making us lose $30. Poor way to do business. If there was a zero star option that’s what I’d give!

Dear Rally’s, We didn’t respond to your reply because the owner of this establishments service guy reached out wanting more information and to right the wrong. It is now October 1st and we have yet to...