Dunkin' — Restaurant in East Haven

I typically never have an issue with this location as I’ve been going here almost every day for years, mainly for convenience purposes. However, this morning completely ruined my experience as one of the employees, might’ve even been a manager (although I don’t see how), stepped out from behind the counter, approached me & my partner with our food in hand, & stated word for word “can I tell you guys something?! The perfume or cologne you wear, is just really bad”, the look of disgust on her face followed by a gag to get her point across, “Would you not spray that before you come in, me & other employees don’t like it”. While my partner & I are in utter disbelief with the audacity of this women, she continues to say, “I’m sorry but I would really appreciate it if you didn’t wear it or spray less” & then patted me on the back & continued on with her job. Now, while I understand being sensitive to smells, I managed a restaurant prior to my current job & have had some pretty strong smelling, or even stinky regulars. Do you think I ever mentioned their smell to them unless I was complimenting? No, bc it’s basic customer service, not to mention manners??? & they are paying customers, same as us. Not for nothing, but my partner & I visit here everyday after working 10-12 hour night shifts. We are just trying to enjoy a nice breakfast with each other after a long night. To top it off, I know we are more friendly towards the workers than they even are to us half the time. Still, we smile & go about our business with no complaints. This though? This was uncalled for & rude to say the least - something worth complaining about. I didn’t catch a name but I’m certain you have cameras to see this women approach us around 7-8am this morning. It is in your job description, ma’am, to deliver service with a smile. Not tell your everyday customers they smell “bad”, let alone have the nerve to touch them afterwards. You literally get paid for it. Very disappointed & just as disgusted with the entitlement as she is with our oh so awful smell we more often than not get compliments on. Very distasteful behavior. Should not be in food service. Especially, this women in particular, has the worst attitude of them all. The other workers are often friendly & trust me, I understand having a bad day, but this women typically has a stick up her butt even when you smile at her - She’s miserable. If you don’t like your job, get a new one. Very simple. & honestly, thank you for the feedback - we didn’t know our cologne/perfume lasted so long after 10-12 hours of hard labor. Will be sure to buy more in the future! Definitely better than the smell of burnt food that lingers on us leaving this place. Maybe she prefers that...

Went there today and ordered my food. The last item we ordered was an Iced Matcha Latte. When we finished our order the lady repeated the order to us to make sure we got everything correct and we confirmed. When we got to the window to pay and get our food we realized they didn’t charge us for the matcha latte. First off the lady who took our payment and handed our food had a nasty attitude. I understand that work environment and everyone is stressed and tired but we were nice to her and she still gave us a stank attitude. I realized the matcha latte wasn’t on the receipt after we just went over the order with the one who was speaking through the speaker TWICE! We told her we ordered a matcha latte and it’s not on the receipt she proceeds with an attitude still snatch my boyfriend’s receipt and says “you didn’t order one” and he replied saying “we did and we went over the order with whomever took it, and she didn't charge us”. We asked if she can just charge us and give us the drink on the spot and she says we had to make the line again. Uhhhh that line had about 10 cars with us being 11. We told her but we already ordered and it wasn’t out fault that it wasn’t in the receipt even though the latte was displayed on the order screen. She gave us an attitude and we decided to go to another...

Dunkin Donuts at 320 Main St East Haven it’s the most nastiest place , as someone who use to work there I wouldn’t drink or eat nothing they have. Sometimes in the morning if you drop a donut or a bagel or a croissant and nobody seen them drop it they pick it right back up and still use it. Their tap system ask them what there tubes look like. The only time they would do a deep clean is when they have inspection a week prior and after they go back to their bad habits. To pictures provided is what your drinking out of and what they make your sandwiches on all day. They run out of thing non stop and it’s not because they are selling but because they don’t have enough money to pay for all the things they need , have yall ever noticed that the wrap bags are now the bagel twist bags . Oh forgot to say sometimes they run out of ice coffee grinds so they use decaf in your coffee instead. So if you ever wondered why you felt sleepy even after having a cup of coffee that’s why. Most of the time employees are sick and are coughing , sneezing and talking over ya food and drinks. They do trash and go straight back to making your drinks and food without washing they hands , I would go on and on but no need...