Marco's Pizza — Restaurant in East Lansing

Picked up a pizza and breadsticks for the super bowl on sunday. I placed the order for curbside pickup at 5:40 so I could bring it to my boyfriends house in time for the game. I hate complaining and I never leave reviews at all no matter how bad of an experience I had. I waited in the curbside spot for about 20 minutes after I had received an email saying my order was ready. I decided to just go in and grab it, I figured they were too busy to run my order out and I had no problem with that. I waited inside until 6:55. I asked about my order when the lady working the register asked what the name was. She said it was not ready yet and that was the last time she asked me anything. I understand they are busy, but why say the order is ready if it isn’t. Finally, another man handed me my order. Come to find out, my order had been sitting on a different shelf for over an hour, it was ready the entire time. I didn’t want to speak up because i knew they were very busy and having issues with their orders. It just sucked that I missed a lot of the game waiting when my food was there the entire time. I didn’t expect anything in return like a refund, but after I overheard the counter lady seemingly offer 2 other guests one, I felt a little bit confused. On top of all of that, the pizza dough wasn’t even thoroughly cooked once I got home. I feel sorry for how busy their store was this day and I hope everything got sorted out, I’m just very disappointed in this experience as I have always enjoyed...

I feel bad even writing this review because I am a long time, loyal customer of the Lake Lansing Road location of Marco's but the lack of customer service I was shown tonight has fueled my feelings to say something. I placed an order on the app at 5:35 pm tonight (10/29/2024) and at 6:47 checked the "tracking" on my order. It stated that is was "delivered' yet there was no order at my door or at any of my neighbors doors. I called this location and spoke with a young man who looked into the order, confirmed my address, stated it was delivered and he didn't know what to do about it. I waited to see if it was a "I don't know" because I'm new or an "I don't know" because I don't care. It was definitely the latter. I assured the young man that I do not have my pizzas, this has never happened before, and I wouldn't just make up a story about not receiving my order. He basically just said "well there's nothing we can really do about it".... as I went to answer back, I get a quick response of "Oh it's actually out for delivery still.... I don't know what happened there".... I chuckled and said I understand, and thanked him for checking into it. It is not 8:11 pm and the order is still not here. Called the location back and was put on hold.... sat there for a couple of minutes and then the call magically disconnected. Unreal. I love this pizza and usually am very happy with this location but this was...

Evidently you are suppose to call ALSO even if you have notified the app via your email and even notified again because you have waited 5 minutes (I arrived 10 minutes after the proposed ready time) I press the I AM HERE again and it said I already notified them. So either Marcos Pizza has an issue with its notification process or someone does not care to look at a screen to see that I had sent notice. On any other day I would have just gone it. This is honestly the first time I had done cubside pick up anywhere since the heart of the Pandemic but I had my reasons for not getting out of the car.

But I had to get out of the car as it had been 10 minutes since I arrived. A person or 2 (max) had come and gone so I got out and made my way in and after telling them their curbside sucks I was told as my pizza was handed to me that I could have called.

I am sorry your sign does not say if it has been over a certain amount of time to call us at ###-####. It just states something like you will be with me as soon as you can. (not exactly these words)

No need to reply with a request for a personal contact. There are plenty of pizza places or places in general to get food at. Just thought I would put it out there to save someone else the hassle if they have to do curbside and are waiting. They evidently WANT...