Dunkin' — Restaurant in East Longmeadow

I used to go to this location almost every day and order the same drink. In the last few months, it's gotten steadily worse. I ordered a sandwich, and the flatbread sat in the oven for over a minute while the girl making it texted on her phone. She would then continue to make my sandwich wearing the same gloves she was texting in. Which is gross.

The other day, I ordered my coffee (specifically light, one extra pump of the flavor swirl). The woman marks it down as 2 cream, 2 pumps of swirl on the register and goes to make my coffee. I reiterate I wanted it light, extra flavor swirl. It was neither. I ask very politely if she can add more cream and more flavor swirl, and she barely added anything additional. At this point I had to move on to work and didn't bother to request a third fix.

Today was particularly terrible. My boyfriend ordered a smoothie, and I ordered my coffee in a separate order. My boyfriend's smoothie took over ten minutes (this is not an exaggeration) and it was almost completely liquid when he received it. It looked like a new kid was making it and no one was showing him how. He asked for a refund and the person behind the counter said "I don't know how to do that. Can you wait on the side?" The next person who came to the register said he doesn't know how to do refunds either. He waited a total of 10 additional minutes for the manager to make her way over (she was on her cell phone the whole time we were there), and then was incredibly rude about the refund.

My coffee turned out fine, however I was in the middle of my order when the cashier pulled out his cell phone, answered it, and began talking on it. I was absolutely dumbfounded.

I won't be going back, even though it's so close to me. This place needs some...

I Find That Employees Do A Great Job While Working But Have To Go Through Hell With That Disrespectful Manager, My Daughter Was Working There An This So Call Manager Tried To Claim She Had Taken Money Because Her Drawer Was Short $50.00 Something Dollars An This So Called Manager Threaten Her That If She Did Not Pay It Up The Next Day She Would Be Fired, Well I Told My Daughter To Contact The Main Office About This Matter Because I Know My Daughter Would Not Steal From Anyone . An When My Daughter Started To Fight It All Of A Sudden That Money Showed Back Up! Then To Be Even More Evil The Manager Stop Giving My Daughter Hours , Each Time My Daughter Got Ready To Go To Work This So Called Manager Would Text Her An Tell Her Don't Bother Coming In. I've Also Found Out Many Others Have Quit This Job Because Of This Manager And If nothing Is Done About This Manager I'm Going To Take Matters Into My Own Hands And Contact A Higher Office To Have Her Terminated Or I Will Keep Posting Just How Much Hell She Puts Her Employees Through My Daughter After I Told Her To Let The Corporate Office Know What This Manager Is Doing To Her Staff And Her My Daughter Gave Up An Quit ...But I Will Continue To Fight Until Dunkin Donuts, Gets Rid Of This DISRESPECTFUL MANAGER The Employees Are Good Workers But How Can Good Workers Work With A Manager Who Is No Good , An I Bet It's Been Her As Manager Shorting The Employees Cash Draws Since Like I Said That Money That Was Missing From My Daughters Drawer ,,Showed Up All Of A Sudden When My Daughter Was Fighting The Blame This Manager Put On Her,,On One Of My...

Dunkin....clean up your stores!! In the last 15 years I have had maybe 3-5 decent experiences, and those were a long time ago. I agree with the majority of reviewers, the staff here is consitantly the most apathetic and indifferent group of people I have ever come across. To think this is an acceptable standard of service is disgraceful, considering the prices they charge. The service would improve if they hired apes to work there, probably cleaner as well. On my last visit, I ordered a hot macchiato and got a cup of hot milk! As far as drive thru goes, that's the town's fault, they have a strickt no drive thru law that they are unwilling to change, which is what lead Dunkin to choose NOT to remodel or relocate the East Longmeadow Dunkin. In summary, I decided to invest in a quality fully automatic espresso machine and have perfect coffee with the push of a button at home. Given the cost of the machine it will pay for itself in the equivalent of about 4 months worth of going to Dunkin. (based on $7.50 per day for 5 days every week) Do the math...make coffee and breakfast at home, you'll start your day without the stress. If you do want the take out experience, go to the shelb** falls fresh roasters around the corner, you'll never leave...