Tropical Smoothie Cafe — Restaurant in East Naples

I placed an online order and went to pick it up. It was ready when I arrived. When I got back to work to eat my avocado bowl I open it up and the granola looks like brown sugar. Just pure dust. Kind of like what's left at the bottom of a cereal box. No chunks of granola.. so weird I've never seen granola that looks like that or tastes like that so I called to ask if maybe they accidentally put brown sugar in the bowl or something. When I called and explained the situation to her she said okay.. do you want to come get another one? I said no (I can't leave work again, I only get a 30 minute break) I just wanted to make sure that I didn't get sugar instead of granola and she said you probably just got the crumbs at the bottom... what the heck? why would you give that to someone? I can understand a little bit but this was just straight up crumbs.

Not the first time I've had a bad experience here with the quality...

My family and I truly enjoy your food and continue to order regularly, but unfortunately, EVERY SINGLE ORDER we place from this location has arrived incomplete.

Because the delivery service only provides access to this specific store, we have no alternative location to order from. While the delivery service (DoorDash) has credited me for the missing items, it is frustrating to have to go through this process every single time we order from this store.

Below are a few recent examples: September 27 – side item missing September 13 – side item missing August 24 – one of the main course items missing August 21 – side item missing July 5 – side item missing

As you can see, the issue occurs frequently and most often involves side items not being included. While we appreciate the quality of your food, the repeated mistakes are frustrating and diminish the...

The reviews on yelp are vastly different than the reviews on google maps for the same Tropical Smoothie Location. There is a blonde woman who works here, who has multiple negative reviews on yelp. She is incredibly “cold” (racist, dishonest) and as another review said on yelp- seems extremely unhappy to be working there. I went in with the guy I was dating. She said literally today at 1:00PM she is better, because she is white. I don’t think these things at all. And it has now caused a huge drift in the relationship with the person I was dating, whom picked up the smoothies today. A man came in afterwards to say, not better because white for anyone - she was hiding in the back. Her manager refuses to take the comments seriously, and she works with predominantly people of color, younger than her - influencing them to laugh at such topics. Please review the...