Leaders Furniture of South Naples — Local services in East Naples

We ordered about $14,000 worth of custom Tropitone patio furniture and the delivery schedule got messed up and only after numerous calls to their main office and threats of sending the furniture back if it did not show up, did it magically show up. But we sure did get the runaround prior to that. Then, two of the pieces were made wrong and Leaders blamed it on Tropitone, but said we would have to wait an additional 6 weeks to get the correct pieces. I asked why if the manufacture messed up would we have been put back into the normal time line of waiting as if it were a new order. "we don't know but we will check into it". No call back. Only, again after I insisted that someone from Tropitone call to explain why upon their mistake I would I have to wait as if it were a new order, did Leaders call with an expedited delivery date. Then, on that date, they were a total no show. Just got off the phone with them and they are like, "ah, not sure what happened. How is Thursday for you?" Thursday is fine, but Leaders Casual Furniture is not. I guess the "Casual" is the way they treat their customers problems. I feel lied to and unappreciated. Most of what they sell can be had at places that will probably sell it just as cheap if not cheaper and perhaps they will appreciate your business. Buyer beware.

Update:

If you read the response from the Leader's, it is a brave acknowledgement of the truth. I salute the leaders of this company for stepping up and owning responsibility for the actions of their organization. They have also reached out to me personally and made reasonable gestures of recompense. Because of this, but more importantly because of the ownership of the problem when most companies would run and hide, I have re-evaluated my opinion of this company. They are an honorable company, at least under this circumstance they were. I am duly impressed with that behavior and stand prepared to give them another opportunity to earn and keep...

After checking out many, many stores in Naples and feeling overwhelmed, we ended up purchasing our outdoor lanai furniture from Leaders South Naples. The selection on display in the store was extensive and we could judge the quality first-hand by sitting on the chairs and loungers and comparing to other options. Jennifer and Kevin were very knowledgeable and helpful, showing us all options and helping us narrow down our choices to what suited us best. It was great that I could buy both dining and sitting pieces that all matched so I can interchange them according to out seating arrangements. I was extremely happy that I could select the color for my cushions from a wide variety of choices and was reassured that they would be ready in a couple of weeks. It was custom service at no additional cost! I was very excited that delivery of the rest of the furniture happened the very next day. The evening before, I was told of my two-hour window and the delivery men were right on time. They handled all pieces carefully and were very personable and professional. I am just thrilled with my furniture and confident that I made the right choices. The quality of the furniture is great and I especially love the excellent prices. I highly recommend Leaders of South Naples! D....

My wife and I had decided to buy new Lanai Furniture to replace the heavy Pompeii we had. We were planning to drive up to Orlando from Marco Island where we live and so after Googling Patio Furniture Showrooms, I selected 6 along the route. The first one was Leader's Casual Furniture barely off Marco at 3906 Tamiami Trail East. "Chicago Jim" was able to quickly determine what we interested in and showed us a number of options as well as choices we hadn't thought of to be certain had made the correct choice. He was friendly, knowledgeable and efficient with our time. Wow! We were so blown away by finding EXACTLY what we wanted a great price, we never went to the rest of the Showrooms. We settled on selections from both the Tropitone Montreaux and Radiance collections, including a Table with 6 Chairs (2 Swivel), 2 Chaise Lounges, 2 Side Tables, a Reclining Chair and Ottoman. The delivered it inexpensively on the day we selected. Our Lanai on Collier Bay has never looked so elegant. I have already decided to go back to buy furniture for our Upstairs Deck, and plan to use them whenever we need...