Subway — Restaurant in East Peoria

Whoever owns this particular Subway needs to do better by their customers AND employees. It' is currently 5pm on a Friday night - which is buy 2 Footlongs get 1 Free day as of December 2021 - yet there is only ONE employee on duty.

We came to get our pick-up order which was marked as "ready" on the Subway app but it wasn't ready at all.

We've been stuck watching people order multiple sandwiches while this poor employee works alone, trying to keep up with the orders coming in. She's doing things as quickly as she can but it's obviously unfair and beyond stressful that she's juggling the entire store alone. She's having to handle in-store orders, mobile orders AND drive thru while also working to keep things clean.

Let's be real: nobody working in fast food is paid enough to juggle everything on their own, not even managers. She's not a manager from what I can tell.

The kicker is that we placed our mobile order which was marked ready at 4:35 PM and we're still here at 5:29 PM. Meanwhile drive-thru customers who arrived after us are being served before us. And our sandwiches aren't ready because this poor girl can't do the work of 2+ people and be expected to be timely.

This is solely on the manager, to be clear. I don't blame this employee at all. She's doing a helluva job despite the circumstances.

Multiple people have come into the store within the 40 minutes I've been here and each of them has left because the wait time is unreasonable. So far I've counted five people arriving in-store and then quickly leaving after being told about the wait time.

I had a close friend who worked in this particular Subway restaurant over 5 years ago. It wasn't much better back then, either. Seriously EP Subway... One employee on a busy Friday night is utterly ridiculous. Do better by your employees if you expect to have...

I often go to subway after school. Due to some other students vandalizing, we could only go into subway if we were going to buy something. A few days ago I went there with two other friends. I didn’t know what to order yet so I waited a few minutes to order. The lady that was working told us that she was going to have to ask us to leave if we weren’t going to buy anything and we didn’t say anything because we were going to buy something. A few minutes later I ordered food for me and one of my other friends. Another one of my friends also helped me pay for my food. While we were eating our food, a police officer came into Subway and told us that we had to leave. He said that the employees said that we were asked to leave several times and we refused. First of all, this was a whole lie. They didn’t even ask us once to leave because all they said was that we would have to leave if we didn’t buy anything, and we did buy something. They could have gotten my friends and I in a lot of trouble, but thankfully the police officer was very...

This is the worst Subway location in the area. I have tried to go through the drive thru on 2 separate occasions recently. The first time, no one answered at all and there was only 1 car in the parking lot. I drove off and saw the employee in the window as I went by. She just looked at me. Wasn't helping another customer, but couldn't even acknowledge that there was a customer in the drive thru. I tried again today, and after a couple minutes of waiting in the drive thru with no one acknowledging me, I said hello and the woman said "go inside if you want service." I thought that was very rude. It's not easy for me to go inside, as I have a small child. I understand if you're busy and understaffed, but at least put a sign in the drive thru or acknowledge the customer that's sitting there waiting, in a nice way. Don't just ignore them and hope they go away. But I won't be back there again. Clearly they don't...