Boston House of Pizza Inc — Restaurant in East Providence

I just ordered from these guys and mind you i’m a regular customer. I always tip well, always over 5$ on a 1.4 drive if I don’t pick up myself and it’s usually the same delivery guy when I do. Today he called and I simply gave him 3.57 as a tip and just simply forgot the 3 extra dollars when I went down to my apartments front door. Seemed fine and everything but then I get a snarky remark from this delivery driver, with a sarcastic “thanks for the tip” i started walking away but open the door and yelled I really didn’t need the attitude especially today. Then once I got inside I realized they forgot my Blue Cheese for the buffalo wings I ordered and the guy on the phone put me on hold and said It’s going to be atleast 20 minutes... Great I literally can see my order on my email says specifically side of Blue cheese and by 20 minutes my wings will be cold.... Seriously even on pick ups I tip and I realize I forgot the extra 3 dollars for you long hair fellow but you really needed to make me feel awful because you didn’t get your way. It’s really unfortunate but that’s not the way you should treat customers and i’m sad but I will no longer be ordering take out or delivery from them again until their employees, especially the delivery with long hair realizes attitude like that and making someone feel that terrible because you didn’t feel your tip was ok isn’t how you greet someone who might already be having a bad day and not feeling well and this food was suppose to help and not make me feel worse. Maybe if he came back and apologized and brought me the blue cheese he ordered I’ll be happy to reconcile the fact I wasnt to give him 3 extra dollars with my online tip. Just didn’t deserve that attitude today I’m sorry I screwed up but regardless realize you shouldn’t make your customers feel bad as they to may be having a bad day and don’t need a snarky comment like that to make them worse because they literally forgot the extra dollars to tip as well as they usually...

Spend 70 dollars on food says online minimum is 10 dollars for delivery then I told them it was to south Providence he refused to deliver me the food, drove 20 mins to pick it up after I got home notice the sandwich were wrong I ordered 2 large sándwiches they give me 2 small sandwich, called back talked to the woman that I originally ordered the food with she insisted that they were the correct ones, measured the sandwich with a tape they were small , called back woman picks up again told her that they give me the wrong sandwich puts me on hold for 6 mins nobody comes back to the phone hang up called back guy picks up saying she made a mistake that there’s nothing he can’t do to help me , that I will have to pay for 2 new large sandwiches if I still wanted poor service customer service at this establishment, will not recommend anyone to come here price are overpriced, had guests at my house had to order food from another place what a waste of...

Received a roast beef sandwhich which was made wrong and tasted funny. Called to let them know and was told no it was sliced fresh this morning. Felt sick after eating not even half the sandwhich. Was not offered a replacement or refund. Even though the driver was coming back with fries that evidently wasn't heard when I ordered. Called back next day to speak with owner and the manager Josh is very rude and not accommodating. Wants to prove you wrong or put blame on the customer. Pizza was nasty too. Food is not consistent quality. Owners are suddenly MIA. I will get my money back! 💰 and I will never order there again. Being treated like that left a bad taste in my mouth never mind the food. Should I have begged for my dinner that I paid for to be corrected. Geeessss. I run 4 breakfast restaurants. So I get the cost of inventory. Customer Service is just as important. That kid...