Chipotle Mexican Grill — Restaurant in Eastvale

Ordered 4 burrito bowls. Proportions was completely off on one it basically looked like a salad that’s how bad it was. The rest were missing toppings like guacamole which is extra so weren’t so happy about that. Everyone was hungry so we decided just to take the worst one and let them eat while we went back thinking this was an easy fix hey people make mistakes we’ll just have them remake this one and get the guacamole that we are missing. Nope. Talked to a woman at the register who claimed to be the manager she told us she couldn’t remake it unless all the bowls where there. Not just the one? Nope they all need of it to be there. Can we get the extra guacamole that is missing? Nope. While talking about the proportions she told us “actually we didn’t have to give you this much” then proceeded to pull out (I’m not even kidding) a salsa cup saying “this is technically all we have to gave you. This is actually a perfect bowl”. Mind you she now keeps touching the bowl and holding it up while she’s saying this. I was kinda speechless on not only how rude but confusing this was considering as we’re talking there are other customers walking by with bowls absolutely stuffed none of which asked for extra toppings while she’s basically telling me I should be grateful for the amount I got. I’m paying the same price as everyone else yet getting completely half of the amount. Story doesn’t stop there though. She told us to do a complaint online so we could have it fixed. So we did. They gave us a buy one get one free meal… so have to pay an extra $14 to fix YOUR mistake and pay another $4 for guacamole in place of the ones you also didn’t give us that we had already payed for. We were so hungry and fed up so we said whatever we’ll do it. Waited. Got the food. Messed up again. We take it back and she said to our face that the order wasn’t wrong. Excuse me? So we opened up the bowels and literally had to point out to her what was wrong. One she agreed was completely wrong the other she claimed they were out of lettuce…so you weren’t going tell us that when you handed us the food or??? She remade the bowl, did nothing with the one missing lettuce, and we left. The whole thing took almost an hour. No real apology, rude, and condescending. And she was supposedly the manager…. Never coming to this location again I’ve had problems before but always gave them the benefit of the doubt the service industry sucks I get it but this was...

It was our first time at this location and definitely will be our last. Place looks so unsanitary and the staff could be more accommodating. The food looked like it had been sitting there for some time and I even had the audacity to ask for fresh meat haha. I was willing to wait and they said, “This is all we have”; as customers flooded in behind me. There was dirt and food on the counter and floor. Didn’t look like the employees mopped or picked up much. After everything was all said and done, I asked for a cup for water, two to be specific, and the young girl said she’d bring them to us. After waiting a couple minutes nothing was brought to us. So I got up and asked for the cups and their response was that they didn’t have any, as a young girl from behind the counter was taking out a fresh pack of cups out from the plastic wrapping. They didn’t offer an alternative, which I would have expected as a customer. I would have originally purchased a fountain drink, but we didn’t since we don’t drink soda. Otherwise, I would have purchased a cup upon given that information when ordering, but we had already begun eating and the line was to the door. To upper management, this falls on you. These issues come from up top and should be rectified and lead by example. The cup of water issue is minute compared to the condition of this location. I was disgusted and disappointed with the conditions of the food and the facility. I hope this comment reaches Corporate and helps bring some solutions to the staff, the store and...

This location has gone downhill! And it's sad to see. I came in this evening around 7:00 pm, and they were out of chicken. Apparently, the customer ahead of me had also been waiting while they cooked up more chicken. I would think that someone would notice that the supply was low and began preparing more. Especially since the restaurant is scheduled to be open until 11:00pm - another 4 hours!!

I finally got my food and noticed that the food prep area was messy (my photo was too blurry to post). Unfortunately, right in front of the register was a large puddle of water. Apparently, the employees did not feel the need to clean up the water/safety hazard, but they did place a yellow hazard sign at one end of the puddle.

There was another large water puddle (with a yellow sign) in front of the soda machine. Two large water puddles should definitely be a safety concern that needs to be addressed immediately.

Two of the four lemonade/ Agua Fresca dispensers were completely empty, and the remaining two were almost out as well. I guess these specialty drinks aren't refilled very often.

While getting napkins from the dispenser and I noticed that the napkins are from the BeaverTails (Queues de Castor) restaurant (based in CANADA)! l'm not sure why the napkin dispenser would be filled with napkins from another restaurant, but sadly, a lot appears to be wrong with this location.

Hopefully, it will turn around sooner than later. I wouldn't recommend this location...