Pagliacci Pizza — Restaurant in Edmonds

I’m giving this place 5 stars and using this review to tell you how begrudgingly I’m awarding those stars. I hadn’t eaten at Pagliacci’s for 15 years or so. I heard today was the last day of their buy-one-11-inch-pizza-get-one-free promotion. The overflowing parking lot before 5 pm should have been my first clue. But I placed my order online, got a pickup time an hour and 15 minutes later, and tried not to eat my arm out of sheer hunger. The pizza wasn’t ready at the appointed time. It wasn’t ready for another 30 minutes. When it finally came, dang was it delicious. And every single person working there was working their tail off. They were polite, communicative, and apologetic. They all deserve a massive raise. This message is for the owners/ management: you gotta get this figured out. There were at least 10 other people waiting for their delayed orders with me. At least three parties had “just ordered a pizza” knowing nothing about the promotion and got caught up in the massive delays. Three other parties came in wanting to order and eat in and were told it would be at least an 1.5 hour wait. The promotion was a great incentive to get me back as a customer. The pizza is enough to keep me. But another delay like this and you’ll lose me all over again. Kudos to your staff....

Pagliacci pizza is definitely top-notch pizza in the area. I can say their pizza is too expensive. There is only one complaint I have lately since eating there a few times a week. They might have to have a class in tossing the dough, you ask why? Well, because the crust is always good and cooked to perfection, because they use REAL PIZZA DECK OVENS, not some wanna be clown pizza shop that uses rotisserie pizza ovens..Lol. But the issue with pagalochi in edmonds is that the bottom crust is way to thin so the pizza becomes soggy and doesn't have the firmness to eat the slice by holding the pizza. The bottom should be firm with a crunch as you head to the crust and It's not! I have to eat it with a fork, and that is not how you eat pizza, especially expensive pizza, real expensive. 2 large pies cost me about $80 bucks.. majority of people just buy the really small pies because it's takes weeks wages to...

Local chain pizza, with that mom and pop vibe.

I'm a big fan of mom and pop shops - small businesses care about quality and a great customer experience, which is what sets them apart from the big boys. Pagliacci is a local chain, but retains that small guy charm. The menu isn't static; there are always seasonal specials, and they're always interesting. They use good quality ingredients, and their pizzaiolos know how to use them to best advantage. I could consider some of their pies in the "gourmet pizza" range.

I've eaten at the Edmonds location a few dozen times, and have yet to encounter a grumpy or unhelpful worker. I've been to the smaller location on 145th N once, and the quality and experience were right up to the same mark.

I'll always be on the hunt for the "best" pizza, but Pagliacci comes pretty high on my personal list for Seattle. You won't be disappointed with...