El Pollo Loco — Restaurant in El Cajon

I took my daughter to get dinner a couple of nights ago. If you have kids you know it's difficult when you get to the screen to order because they don't know what they want and they change their mind. I do the same thing. There's a lot of good things on the menu so I took a couple extra minutes reading the menu before I ordered. I said I'm ready to order and nobody was there so I waited a few more minutes and finally I placed my order. I got to the window to purchase my food and was confronted with an extremely rude store manager who was working the window that night. Her name is Elizabeth. I smiled and handed her my money and she push the bag of food at me and told me you took 10 minutes in my drive-thru window and I said excuse me. She repeated herself. Wow, I thought to myself this person is really rude. But I was going to let it go. Before I drove off I took a few extra seconds to put my money in my wallet. This must have upset Elizabeth that I didn't instantly drive away from her windows so she came to the window again and reminded me 11 minutes and my drive-thru window and slammed the window shut. I finished what I was doing and I looked up and saw her staring at me .She came to the window and before she could say anything I asked what her name was and I happened to notice her name tag said she was the manager of the store. She said now you've taken 12 minutes at my drive-thru window and I told her kindly that I would be speaking to her manager. When I got home I noticed that I had no utensils or napkins in my bag. I also did not have the cilantro dressing that goes along with the salad that I ordered. The food is good but the service was lousy. I might expect this behavior from a Young person working there but from a manager that seemed to be a grown adult?...

I would never eat here again. And if I was you I wouldn’t either. I was in line I order a tostada salad. I was behind a car waiting while they paid for their food. There was a dog sticking outside the driver window and the worker was petting the dog multiple times. I was watching through the side window where you can see the register to see if maybe she will wash her hand. She then grabs a cup and the ice spoon and got the customer a drink without washing her hands still. VERY UNSANITIZED . Then when I pulled up to the window she went to the food area she than put the led on my food and started grabbing cups and the scoopers to put the food in which I believe was for the sides for the next customer still WITHOUT WASHING HER HANDS. The guy comes to the window and I asked excuse me is she not going to wash her hands? He then tells her she comes to the window and said what happen? I said are you not going to wash your hands after petting the dog? She than said well I’m not the one making the food. I said that’s still very unsanitized you were touching all over that dog and you’re dealing with food and touching containers to put the food in. She than looked at me rolled her eyes and started speaking Spanish to whoever was back there by the food and washed her hand. That is so nastyyyyyyy. I literally will not give this location another dollar from me and I will be telling everyone I know not to go to this location. I’m not the one to complain but that’s an animal and you’re dealing with food. And yes I drove off and left the food there did not pay after she walked away rolling her eyes and went to...

Worst place to order food from, my wife ordered 2 chicken tostadas salad they gave her the wrong order, she took it in right away and they refused to make her the right order instead decided to argue with her and say she was in the wrong and that it was her fault the order was wrong, the manager then proceeded to start speaking bad about her in Spanish to her employee, my wife tried to repay to get the right order and the manager refused once again to take her order, another employee decided to help her out but they still refused to make her the correct order and didn’t allow her to place a new one, instead they handed her two tostada bowls a side of rice and beans and told her to make them herself. My wife speaks Spanish by the way so she understood everything that was said about her, I can’t believe the level of unprofessionalism displayed by the “Manager”, we hardly ever eat out and the for reasons like this, and this being my first time here they definitely showed how unethical, disrespectful, and what disgusting display of customer service they have. The mere fact that my wife was not rude to them, she did not raise her voice or start causing a scene, I can’t seem to understand how they feel so entitled to just speak to a customer like that, I will never and I mean never try and eat here ever again and honestly wouldn’t recommend this place to any one . I have to give it a one star but if it were up to me I wouldnt even give...