Mr. Pickle's Sandwich Shop - El Cerrito, CA — Restaurant in El Cerrito

WORST CUSTOMER SERVICE!!! I placed an online order accidentally at this shop and when I called to cancel they would not refund me my money because they had already placed my order. They offered a partial refund and have yet to receive it 2 days later. I then contacted them only to speak to a different manager who was rude and asked me to "calm down" when I asked her to please contact me today because I had not heard from anyone. I'm sorry I want my money back for the sandwich, chips and drink I never received! Whatever happened to customer is always right?? I was even understanding that they were only refunding me half but to just ignore me. Bad, all bad!! Update They refunded me for half my order (chips, drink, sandwich) when I was told it would be a refund on my drink, chips and HALF the price of the sandwich. When questioning why, manager Mark stated because I had to pay for the time put into preparing the sandwich, CHIPS AND DRINK?? The must be hard...

I wanted to have a better experience than my last. My wife wanted to go so I decided to give it another. In my last experience I was the only customer in the store and had to wait at least 5 min without being greeted by any of the 3 employees working that day. I just left. Today we got greeted by all three employees. Starting off great I thought. We were waiting a short wait while the other two employees were finishing up online orders I assume. One asked my wife what did she want, as she was taking her order, another customer walked in and the other employee never asked me if I was ready to order. No acknowledgment at all and proceeded to help the new customer. The third employee walked back in and also another customer. Still no acknowledgment, didn’t ask who next just assumed they were next. I left and will never come back. Very poor communication and...

The young ladies that run this shop are Awesome. The Owners are friendly and personable. I had an experience in shop that I almost let get out of hand because of an overbearing and privileged customer who had several sandwiches and wanted each staff member to make a sandwich. It was no way the owners fault and I almost took it there. But the owner stayed calm and kept a smile on her face the whole time. She's wonderful. I even felt compelled to call the store and thank them for being so Awesome. And the sandwiches do not taste franchise quality. They have genuine deli taste. My spot for my Deli sandwich. Thank you Mr Pickles and to the kind owners, Thanks for keeping it Classy and...