Panda Express — Restaurant in El Cerrito

I used to come here 3-5/week. After today, never again. This location has continually taken longer and longer. I primarily use the app to order and it used to work to get food on time, 10-15 min. Over the last few months, this has increased to today's record of 50+ min. The + is because for the second time, I just left without getting food I paid for. So who knows when it finally got done. Part of the problem is that the staff doesn't consistently acknowledge the pick-up line at all, with food waiting 15 min on the pick-up shelf before it finally gets handed off because they're just ignoring or serving one person in the pick-up line at a time instead of either calling out names on the order or going through the line. As wait times have gotten longer, serving sizes have gotten smaller. A combination that means I'm staying away. If only the Richmond location could prepare its food right, but looks like I'm out of decent...

Suling and Kim the manager called me the N word while I asked why I was not being served and many others ahead of me were getting special accommodations for waiting for food that had not yet been cooked. I waited long while and so did 2 other women, Latin decent...we were told to be quiet.

An Indian gentleman also spoke up and asked why white customers who were after him got their food and freebies, while we were first, paid and had no food or special freebies for waiting 30min.

Both Suling and Kim told us to stand in the corner...the corner of being a colored person. Brown, Black. We were all strangers to one another.

The Indian gentleman spoke up and then Kim told Suling to give him an egg roll to shut him up, and then said, "Don't give to the N%&#." they were looking at me. No one ended up getting an egg roll.

Panda Express...Chinese jingoism...

So I’ve had a negative experience two times in a row now, hence review. First time both fried rice and noodles were burnt, and so was the Beijing beef. That’s over 50% of my food. Figured it was a new chef. Now second time but this time I ordered food for me and family, yet portions felt small, paid $1.50 extra for shrimp yet got 4 and 5 pieces (requested 2 servings). The extra two show again eggplant low and mushroom chicken low. I should have opened and checked the order before leaving but they said these were fresh so I waited on the side while the plates got put together. I’m not going to drive back to complain but I’ll definitely be keeping a closer eye on portions if I decide to come again in the future. It’s a shame, love Chinese food and this Panda is...