Ross Dress for Less — Local services in El Cerrito

Loss Prevention team needs better workers. I usually feel welcomed in at Ross, but not at this store. The moment my friends and I walked in, the loss prevention guy was already making snark comments. He followed us around the entire store talking extremely loud about us to his team and when we were checking out next to him, he said he “didn’t want to check our bags” because we’re “low priority”. yea right.. he knew that if he checked our bags, he would’ve been so wrong and loud about it. We had a cart full of items for a family fundraiser for a preschool btw. Talking extremely loud about customers does not do anything about shoplifting-what an insanely inefficient technique- or maybe the worker wanted to harass young women on a Monday night. And when my friends and I were taking our items out the cart to leave after paying, he was like “take your time, ladies” after all the condescending remarks. The Loss Prevention team is essentially the ambassador of the store since it’s the first person that greets customers. If you can, go to a different Ross with a better Loss Prevention team that does their job instead of harassing innocent customers. This worker will drive out customers instead of...

The lady scanned three of the same product so they all had the same number but I clearly bought three of them and when I tried to return two, she said I couldn't because they didn't have the right number even though they were clearly the same product and it was this big ordeal where the manager had to check the security footage even though it was clear right in front of him it was the same product that costs the exact same amount. They could have just checked that the products cost the same price but instead they decided to waste a half hour of my time just standing there and severely slowed down the line of many many people working there. There was only one person working returns and there needed to...

I bought adidas slippers last night and I wanted to exchange it today! I had receipt but i lost its tag! I went to store and the employee asked for tag and i explained that I lost it. She asked for manager and they told me the description on the receipt doesn't match the item?!!! I explained that was the only item I bought and if it doesn't match it's because of their messed it up not me! The employee told me talk to manager to see if he agrees to exchange! I did so and he asked me to talk to employee it's her decision to make!!! they were passing me just like a soccer ball... So disappointed on how they treat a...