Marco's Pizza — Restaurant in El Paso

So the location on Woodrowbean Transmountain has really just gone down hill in customer service and speed. We had an online order to pick up and I've literally been waiting outside for 45 minutes. NOT one employee has come outside and even asked who I am, what's my order or the status of the situation on why everything is sooooo damn slow. I even tried calling the restaurant and NO ONE answered. A line of cars started piling behind me. I even knocked on the sliding glass door because I mean there's patience, but then there's just PLAIN neglect. I saw the teenagers inside just wondering around doing nothing. The only kid I saw doing anything was this one white skinny kid, trying his best, but you could tell he was extremely overwhelmed. I went inside for a refund, to see a older fat gentleman chewing out that kid. I know that kid was extremely frustrated, and was definitely caving under all the stress. He had to call his manager to give the guy a refund. He also had to call the manager AGAIN to get my refund. A ton of people who were in the line of cars behind me came inside also for refunds. As a new car line piled up outside, it was absolute chaos. And I am extremely disappointed at the manager, not at the associates. The efficiency of your store is a direct reflection of your management. I didn't even have the heart to chew this kid out when I got inside, because I could tell he was upset and very stressed. You could tell everything was falling apart. I told him "you should really put a sign on that sliding door and make the customers come inside so it's a bit easier to control and speak to the customers face to face. If that were MY STORE, I'd be driving 100mph to help my associates do some damage control. Marcos Pizza today you lost ALOT of customers. My family loves your pizza, but after today we were so disappointed on how the restaurant was being managed. I've never seen a restaurant fall apart like...

I first ate Marco's Pizza from the location at edgemere that pizza was really good there's also one on the west side of El Paso same thing they put everything that needs to go on a pizza and make it look so good they made a Marco's on the Northeast where I live at and they don't make them the same they are always lacking sauce cheese and not enough toppings for it to be the original we give it another chance and same thing but even worse so we have to travel to the east side of El Paso to actually get a good pizza from Marco's that's how good it is in those locations this location in the Northeast needs to learn from the other locations I feel like eating pizza right now but I don't want to travel to the east side so we win Peter Piper which is 5 minutes away from my house Marco's is about 10 minutes away but I still won't go there and the people there do not look motivated they look like they're just working all lazy hopefully it changes I'll try it one more time and if it doesn't I'll just stick to the pizzas around my area Unless I have a chance to go to...

The pizza is very good and I recommend it, although the reason I gave 2 stars was as I waited for my pizza to be completed I was watching the guy kneading the raw pizza dough. This was a busy guy who stayed busy. The problem is, is this is the same guy who while kneading, making and measuring the dough balls was the same guy breaking off to take orders at the cash register, taking money, answering and taking phone orders, dumping the trash, handing finished orders to customers all while not washing his hands or wearing plastic gloves when going back to handling the raw pizza dough. Looking at the employees actually making the pizza, it was very apparent that nobody was concerned about washing their hands before they went back to handling the cheese, toppings and the pizza itself after touching everything possible. I still ate my pizza and it was good but had to try and not think of and forget momentarily what I just witnessed. Not sure what can be or needs to be changed but it's not something customers...