Puro Maiz El Paso — Restaurant in El Paso

Tacos Dorados at Puro Maíz.

When it comes to fast food Mexican cuisine, expectations often balance between affordability, flavor, and satisfaction. Unfortunately, my recent experience with the beef tacos dorados at Puro Maiz left much to be desired, despite a few redeeming qualities.

The dish, priced at around $10, was undeniably filling, offering a decent portion size that aligns with the value-for-money. However, the execution fell short in several key areas. The beef, which should have been the star of the dish, was disappointingly bland. It lacked the robust seasoning or depth of flavor that one anticipates in a well-crafted taco. Each bite felt like a missed opportunity to deliver the bold, savory notes that define Mexican cuisine.

The plate’s lack of cohesion was another letdown. While the tacos were served with salsa and sour cream, the pairing felt disjointed. The orange salsa, which I hoped would bring a vibrant kick, clashed awkwardly with the cool, creamy texture of the sour cream. The flavors didn’t harmonize, leaving the dish feeling unbalanced and incomplete. The only element that stood out was the addition of purple onions, which provided a sharp contrast that momentarily elevated the otherwise lackluster experience.

Despite the culinary shortcomings, the saving grace of my visit was the customer service. The staff was friendly, attentive, and genuinely pleasant, which added a layer of warmth to an otherwise underwhelming meal.

Note: I also ordered the rice, don’t waste your money there.

In conclusion, while the beef tacos dorados offer a filling and affordable option, they fall short in delivering the flavor and cohesion that could make them memorable. The dish’s bland meat and mismatched components overshadow its value, though the excellent customer service and the bright note of purple onions provide some consolation. For those seeking a quick bite, this might suffice, but for a truly satisfying Mexican food experience, there’s room for...

Felt in the mood for some tortilla soup due to not feeling well. Sent my husband to the only place we could find tortilla soup around 9pm. Poured the 9 dollar small container into a bowl to warm up in microwave and was surprised to see just BROTH. I called to verify it was JUST broth no corn no veggies & the girl who answered said unless we got beef or chicken which we added chicken another 2 dollars added. Explained to the girl there was no chicken with our order and said “well we will need to see the receipt.” My husband did not get one when given the option receipt or no receipt at checkout. Then she explained “your husband did not ask for chicken.” I said he got charged 13 and some change. Started totaling up to her the broth (9 something), the chicken we didn’t get (2 something) & dollar beer that he drank while waiting for the food and it added up to 13 and some change. This girl then switched the story and said “my manager said she did put chicken.” I don’t understand how there was so much run around to make us look like we were lying with our 12 dollar broth. Thank you. First...

I'm sick of companies screwing up orders then trying to place the blame on door dash. Door dash doesn't pack my order. Door dash doesn't cook my order. YOU DO! I was missing an entire plate from my order and without any hesitation or apology, the girl on the phone who claimed to be the manager (with clearly ZERO management skills) tells me I have to take up my issue with door dash. I get that they're the ones I paid through, but they're not the ones who "forgot to add that plate to the bag" in her exact words. It wasn't until I started getting upset that she decided to offer an apology. You open a restaurant to make food and sell it, but you can't even do that right! Then her "solution" according to her was for me to drive all the way over there to pick up what THEY forgot. Then she hangs up on me when asking her name! I do not recommend this place at all. The service is terrible and entitled and won't offer any help unless you get mad...