Stoics Lounge & Kitchen — Restaurant in El Paso

Don’t use the “Order” online option. I put an order in using Stoics Grubhub option, and when I came by to pick it up, they said they didn’t have the item on the menu anymore and that they don’t have a Grubhub account. I showed them step by step how I found their account, which is listed under their name and address on Google Maps and Apple Maps. (It has their pictures and menu.) I also showed them the bank draft. They basically told me they don’t have an account and that there was nothing they could do. That I had to take it up with Grubhub, even though the draft has already taken place from my account.

No problem solving or customer service skills beyond that. Managers looked like they didn’t even want to be there. Had to leave without food and without my money.

Advice to management: Speak with the former owner of the restaurant. (If it’s changed) He must have forgotten to take the service off. Acknowledgement of error and positive problem solving could have gone a...

The bar manager, Evelyn, was incredibly accommodating and helpful. 10/10 I would return based on the service alone. Wings were no longer on the menu, but I was offered "rolled tacos." I guess this Guero has gotten to used to living in the borderland and expected a variation on Chico's. Color me surprised when they came out Italian-style with melted mozzarella and marinara. At any rate, they were actually pretty good. The marinara was passable for homemade, so I would be happy to try more dishes from the menu including the same. While I didn't try the mussels, I did see someone else order them. They looked legit. The bar manager said that they were flown in twice weekly. Proceed with caution, but be optimistic. I was invited to try the egg drop soup du jour... It's close to being worth going for! Imagine a cross between egg drop and (not so) hot & sour soup. Yum! Service? Perfect....

I was in town from Albuquerque and stopped in here because I wanted to grab a drink and watch some football. I didn’t know i would find this ABSOLUTELY AMAZING PLACE. It is both a bar and an italian restaurant and you can eat on the bar side. My drink was amazing. My chicken parm was delicious. I had tiramisu for dessert and it came as an art piece and was delicious as well! The best part of the whole experience was the staff who made the whole experience great! This is a locally owned bar with hard working individuals that want to provide an amazing experience. I would HIGHLY recommend you stop in and try it out. Issac was behind the bar and managing and made sure my night was perfect. Thank you and I will be back with my wife and kids next time...