Burlington — Local services in El Paso

I had an outstanding experience with Natalie at Burlington that I feel compelled to share! From the moment I approached the checkout, she impressed me with her professionalism and unwavering patience. The store was busy, but Natalie managed to give her full attention to each customer, including me.

I encountered some difficulties while trying to transfer funds from my digital bank account to my physical card, which made me a bit anxious. However, Natalie handled the situation with remarkable ease and clarity. She took the time to explain whether they accepted Apple Pay and answered all my questions without any hesitation.

What truly stood out was her willingness to assist me beyond just the basics. After my first transaction, she immediately jumped in to help resolve the issues I was facing, ensuring I felt completely at ease throughout the entire process. Her calm and understanding demeanor turned a potentially stressful situation into a smooth and positive experience.

It’s rare to find someone so dedicated to providing excellent customer service, and I genuinely appreciated her effort. Thank you, Natalie, for going above and beyond! You made my shopping experience not only enjoyable but also memorable. I will definitely return to Burlington because of the exceptional service...

Spent 300 dollars in there and as I was walking out the manager cried about a 3 dollar toy that probably cost them .35 cents from some sweat shop in Taiwan, supposedly my 8 month old had opened it ,he claimed it couldn't be sold again because it was opened which half the crap in there is either store returns with no tags and/or defective and still being sold I was followed all thru the store even in the bathroom when I had to change my childs diaper they sent a female store employee who pretended to wash her hands....with no soap?.....I guess that's how they train their people no hygiene.! !!!! so I will never be returning here again unless I wanna feel like a criminal and have my space invaded worst place, the manager either didn't get laid or was on his rag standing at the door with like 3 others for back up ..not knowing my husband was X special forces he could have taken all three of them including the mall cop (security guard ) even thru the female shoes I was being watched like I was gonna steal something I'm in my sandals, all that I am trying to say is if they feel like being spies they should hire some professionals because they are not good at cloak & dagger they should've complained before I spent my money in there never...

The associates are always helpful and friendly. Five Stars. However my next area of concern is store management Zero Stars. I moved here to El Paso, Texas in June 2019. Todays date is April 16, 2023. This is nearly four years ago. I should have took out my cellphone and take many pictures. My wife and really enjoy shopping at Burlington. The large selections and amazing prices. We are in this store at least once a week because of the new shipment of items arriving weekly. The two trash cans at the front door have trash literally falling out of them and gathering around the cans. This is every time we shop here. Store management do not see this? Additionally, the left side of the store where deliveries are made, the parking area filled with garbage also. If this was a restaurant, I would definitely stop eating here. I have a suggestion, if store management would walk around the store once or twice a day inside and outside then maybe this can...