Tropical Smoothie Cafe — Restaurant in Elgin

Please pay attention to the details of the menu. The manager at the Elgin location disclose that sugar is added to all smoothies unless it says naturally sweetened. This is not an ingredient listed. I did not see any fresh fruit or fresh vegetables being added to the smoothies they are premixed which is subject to question as to how they’re making them. I asked for apple to be added to my smoothie he said they don’t have apples but I mention an apple is a side on their lunch menu and he just smiled and said yes all this to say it is definitely not a healthier alternative if you want a smoothie in the same location I will go further south on Randall to fruitful yield they’re juice bar and their smoothie bar is all natural you can see the actual fruits and vegetables being added to...

My daughter ordered the 3 cheese chicken quesadilla and got no chicken. Girl at register rang in cheese only. An item not even listed on the menu. They absolutely refused to fix it for us even though the mistake was theirs. We also have a cilantro allergy and asked if the jalapeño corn had it mixed in. They assured us it did not. So we decided to order it. It was full of cilantro. They tried to argue with us at first but after looking up ingredients they saw it did in fact have cilantro mixed in. They only exchanged our side. These employees need to learn the menu and better customer service. We paid for food that was...

I’ve been a loyal customer at this location since it opened, but my recent experience with these new employees was deeply disappointing. When I called about an error with my chicken pesto order, the staff was dismissive and unprofessional, refusing to take my concern seriously until I came in person. This lack of trust and poor customer service is unacceptable and not what I’ve come to expect from your establishment. I’m extremely disappointed and, unfortunately, will not be returning unless significant changes are made to ensure better...