Zaro's Bakery

This is specifically for the EWR airport location in Terminal A. Awful experience from the start and never got better…actually got worse. The person taking the order seemed cheery and friendly, but had a lot of attitude when you asked a question. Then, I’m waiting for my cappuccino and my name even appears on the sign to pick it up, but nothing. No one is even moving behind the counter. All of the staff are just chatting with each other. Another customer asks me if anyone is making coffees and I said I don’t know but I haven’t seen mine yet. Only then does someone come over and ask if I am waiting for something. Really? I was the only customer waiting until the person behind came 5-7min later. So I ask if someone can please make my drink. The employee grabs the ticket, obviously doesn’t read it, and begins making something that’s not my drink. The first time I ask if she used oat milk (which I was charged an extra $1 for…insane), and the answer is no, so she starts over. The second time she didn’t even read the ticket, so I go sit down and wait for the next try. Take me drink and headed to my gate to board. Get seated in my plane and looking forward to my cappuccino…it wasn’t. Just a coffee with milk in it. Incorrect drink, a tiny sandwich on a croissant, and a small water for over $25. Never again