Shake Shack

Mixed Feelings at Shake Shack - Great Food, Glitchy Service

With some time to spare before our flight, we chose Shake Shack for a light lunch. I kicked things off with a Shackmeister Draft. Our order included a Veggie Shack, Mushroom Burger, Cheese Fries, two vanilla custards, and a cookie cream shake.

Despite the promising start, we faced a hiccup as our order was accidentally dropped during a shift change. We waited about 20 minutes before this was realized, and thankfully, Namrata, an exceptionally kind and attentive staff member, stepped in to rectify the situation. She ensured our order was promptly reprocessed, and we finally received our meal.

The quality and taste of the food were undeniably superb, deserving a full five stars. The Mushroom Burger and Veggie Shack were delightful, though the sandwich sizes were notably small—not filling for a typical lunch but perfect for our pre-flight meal. Unfortunately, instead of custards, we received vanilla shakes. We decided not to complain, given the previous mix-up and our tight schedule.

Overall, I rate our experience three stars. While the food was excellent and the service friendly, the initial oversight in our order left us pressed for time. Despite this, the delicious offerings and Namrata's kindness have convinced me to return, perhaps to finally try that cookie cream shake and the custard