Popeyes Louisiana Kitchen — Restaurant in Elk Grove Township

Shift leader was very rude not professional at all. I had place and order thru the app arrived at 6 pm waited for about 5 min until staff approached me to get my order number. Staff stated that my order wasn’t coming up she said I can cancel or wait. I decided to wait since my nephew had also placed and he was waiting for his food to be ready. Kindly asked staff to check on my order when my nephew received his order. Once again she stated nothing was coming up. Walked away and help other customers. Once again kindly asked is she help me resolve the issue. Stated she could do anything since my order was not coming thru. Said basically had me wait 20 min for nothing did try to take time to assist me in anyway. (Is unfair that my nephew had to wait in the lobby for 20 min with his order) I have never work in a fast food restaurant but I can assure you that if I was in her place I would of assisted my customer with taking the order and make sure she got her food with minutes of her nephew getting his order. The next day I try calling the store supervisor to place a complaint and I was just given the turn around she is not available, she went to the bank, call before 4pm. When she finally got someone t talk to me I make sure to ask are you the store manager as I was explaining my issues I realize I was most likely talking to the same person I can an issue the night before I asked again is she was the store manager she stated that the store manager didn’t come in until after 4pm. I had never had such a horrible experience in any restaurant before I felt humiliated and embarrassed on how I was treated in front of...

This is one of the worst Popeyes I've ever been to. Never fails, I place my order and when I look at the receipt, the order is wrong or missing something. I'd have to correct them and some days they remember what I told them, but most times it's still wrong! Also there was never a time I didn't have to wait 20 or more minutes for my chicken. I don't mind fresh chicken, but damn each time! Is this a place that does "made to order?" If so, then let me know so I understand. So... anyways...ok... I have to wait. Fine! My problem is, if I'm not standing there so they can see my face, they will forget about me and give my chicken to someone else. So many times I've had to wait double time because they noticed I never got my order and they have to cook more! Another 15-20 min wait. Smh! It's also the more expensive Popeyes and their prices are never the same. I'd order the same thing 2 days in a row and I can guarantee that the price will be different. Also, how is it that 4 legs cost me $15? No side or drink, just chicken only. Unfortunately this is the closest Popeyes to me. If I had an option to go to another one, I would. Sometimes I'll drive 20-30 min away just because I don't want to deal with it. I hate that I get cravings for...

This place needs to fire and rehire new people 😅 and evaluate the quality of the food they’re serving. Every single time I place a mobile order, I get there, and they park me. They’re never actually busy at this location, and they park me for up to 10-15 minutes while they sit and talk on the phone and laugh. They’re always out of stuff and instead of telling you that they just don’t give you the item that you paid for 😅 they don’t answer the phones but sit on the phone while working. AND they close before the actual closing time always 🙂 and they’re also super rude. No customer service skills. It’s like a resturant with 12 year olds working and no type of manager. Hope this place can get better soon. Based by reviews I’m not the only one who feels this way. So sad. I grew up on Popeyes and never had I been to a restaurant so busted down and unprofessional. And the portions have gotten extremely small, 2 bites and done small, and the chicken is never full meaty chicken anymore, it’s over cooked tough dry meat. And they never remember your sauce so don’t bother even ordering any if you aren’t in their face. And there is potholes that can really mess up your car in their drive thru. So be...