Starbucks — Restaurant in Elk Grove Township

EDITED REVIEW MUST READ I am coming in to edit this review-at this point, I don't even want to give this place one star. On June 20th, The store manager, Sai approached me, after I made my order, because er little cashier ran tot he back and "Michelle is here." As I was waiting and minding my own business and waiting for my order Sai "wanted to touch base and see how I was doing." I said, I'm here aren't I? In addition to that, Sai never introduced herself to me. She just dug right into the conversation and attacked. Sai never apologized for the barista's mistake and never took accountability, even when I pointed out to her that a mistake when when calling an order is not only timely, but costly. Sai's approach was harmful to this business and completely unprofessional. Her approach was embarrassing and I will never return to this store again. I did contact her district manager, and I have yet to receive an apology from Sai. According to the DM, she was suppose to place something in the mail for me the following day. Last I checked, it does not take 3 weeks to drop something in the mail and deliver it one town over. I did reach back out to the store manager, and never heard back-shameful. By the way, I had to search the store for information on how to contact the district manager. The DM's card, stapled up on the bulletin board by the back door. Overall, don't waste your time here. Drive a little further down the road and check out the Starbucks at Randhurst. Or the Starbucks in AH right down Rand.

So, the ONLY reason why I even considered giving 3 stars is because of the other employees. The last four (4) times, I have stopped at this starbucks, there is a particular barista that has no clue how to read names. This young man reads my name as “Michael,” my name is Michelle. Ummm, that’s a huge difference; I’m a woman, not a man. I stopped in 3x’s last week, around 7:30 am, another barista heard him call my drink order, but said “Michael.” I did not get up, nor did I feel I should. So, after waiting an additional 5 min. I approached the cashier and asked about my drink. We looked on the counter, and it was there. but I told the cashier that I am not getting a drink when the barista calls out the name “Michael.” For all I know, it is a drink for someone named Michael. The cashier apologized, profusely and said she would speak to him. I went in again today with my daughter I ordered two drinks. One barista made my drink, called out my name, correctly, and we waited for the other drink. Well, the young man was working the bar again, called out the name Michael, when he was done making my daughters drink. So I told my daughter not to grab the drink And we will wait. We waited again another 5 to 6 minutes. Asked the otjer barista that we were waiting for a drink. We knew the drink was there because he mispronounced my name, I’m not grabbing the drink. So when the other barista and I double checked the drink, I asked her, “what is the name on this drink,” she said, “Michelle.” I replied to her and said, “this is the third time now that this barista, and I pointed directly at the young man, is calling out the name, Michael.” The barista apologized profusely and said that she will speak to him. How many times does this young man need to be spoken to about name pronunciations? How do you want me to continue going to this Starbucks if you have a barista that can’t even read a simple name. If you can’t read a name, how do I know you’re reading the drink orders correctly? MY NAME IS MICHELLE, NOT MICHAEL! And, I don't want an “owner’s” generic robotic response…I want an actual true response- something that will ensure me this young man will be spoken to. OUR NAMES ARE OUR...

An older lady with died red hair wouldn’t serve my sister food or even water in the store. They kicked her out and someone brought water to her outside. At LEAST. The reason being was that she was being funny with her guy friend by taking his sandwich and pretending like he wasn’t gonna get it. The guy friend was playing along and let the lady know that it is okay as they are friends being funny. The red hair lady told the friend “she didn’t listen to my orders and now you’re sticking up for her”. The lady didn’t care and kicked her out and didn’t serve her. My sister is in middle school, and other children she didn’t know in the store even came up to her to apologize for the ladies behavior, and even gave her some of their food. My sister was not being distributive, just having a moment with her friend. Seems absurd to get into their conversation and serve my sisters friends, but not my sister. All because my sister took her friends sandwich??? WHAT IN...

I always enjoy going to the downtown Mount Prospect Starbucks. I'm not much for sitting there alone by myself, but I do like to go to meet people and occasionally just for a carry-out cup of tea. I love their black tea with lots of almond milk. Yesterday I tried it hot and frothy for the first time, and I think I'll do it that way from now on, yum! The people there are VERY nice, and always very accommodating. I always get the feeling that they are on MY side. I've never had one bad experience at this Starbucks. Now, I just wish they would start to carry some gluten-free, dairy-free products besides the rice krispie treats, and I might start eating something...