Burger King — Restaurant in Elk Grove

After waiting for 15 minutes in the drive through behind one other car, we finally pull up to place our order and are asked to wait for a moment. After 6-7 minutes, we pull up to pay for our order, to our surprise, the other car in front of us is still at the pickup window so again we wait. Now the other pulls off, the pay window os wide open, but no one in sight. So we wait... Suddenly an employee I guess the shift mgr. Walks up drinking from a small cup and looks at us saying "May I help you sir?" We looked at him and stated, we placed an order. He was clueless. Again we stated, the 2 for $10 meal. Oh, with ah Root Beer oh yeah. One minute... This turned into us waiting for another 6 mins. And a female employee came to take our money for the order, and says we already paid for our food to the mgr. and we said no we haven't paid yet. So now finally we get our food, and as my husband takes the bags of food, he notices the bags are cold. What the heck is going on with this place. So we ended up getting a refund and the guy says just keep the food. Someone help me. Almost 20+ mins. In a drive thru all to get cold food. We're done with this BK TOTALLY!!! Eating food under temperature could make you very ill. Please do not accept cold food from a drive thru and eat it. Folks leave upset but don't complain for fear the employees will do worst to your food. Just get your money back and try another place to go. Better yet,...

The food here was typical of other Burger King's. My burger was hot and the fish had been made fresh and didn't seem like it had been sitting in a warmer. My order was accurate and hot, and speed of service was acceptable.

The employees were on the louder side messing around in the kitchen, although when one of them noticed I was at the counter they turned to me and said "I apologize that my manager is so loud." It's not something that I'm really bothered by, although other customers might be.

There are other fast food places in the area that I would prefer, but if you are already at the gas station where this is located, or are specifically wanting Burger King this location...

I came in from 93 degree weather. The place is warm. The cashier Cindy had an attitude, no smile doesn't say can I help you. Ashton the manager just as bad. A young kid had been here before me at 1:35 pm ordered a triple whopper, didn't get his whopper until 2:17pm then when she does give his whopper she shoves it to him doesn't say she's sorry well needless to I went off. Called the manager ashram out. All that useless person did is say oh they probably gave your order to someone else, next time you come in the meal is on us. No sorry nothing! My chicken fries were cold and my onion rings. If you have the time and don't mind ooor service this...