Mudd Hutt — Restaurant in Elko

Smoothies and frappe's are bomb when they get it right, but the last couple of times going there they have totally botch the order. This morning we arrived around 10 AM and ordered a large strawberry smoothie. Ordered in the drive thru, pulled up to the window and paid $6, which is normal pricing so I didn't think anything about it. They tried to hand us a hot coffee, which we corrected and said that wasn't ours and handed it back. A couple minutes later, a woman comes over to the window and says we need to pay for the smoothie. When we told her we already paid, she said we paid for the latte which we then told her we didn't order. With such attitude, she handed us the smoothie. It's not the customers fault you messed up, and I sure don't believe in trying to penalize the customer for your mistake. The time before this, my husband and I ordered a smoothie and a caramel mocha frappe. When we got to the window, they handed us the smoothie and asked what the second drink was. I mistakenly said "the coffee" and she just handed us a plain hot coffee. Not sure what's going on, but it seems like orders aren't being entered or written down, but obviously just "remembering"...

The first time we came in, they were great. We asked if they used Big Train, they did. We got 1 chai chiller to test it for $6-7, great. We went back through to get another one, great. The next day we went back in, to get them for $9 DOLLARS, plus two $3 DOLLAR flavor shots, totaling $23 DOLLARS, not even mentioning a $2 dollar tip that I want to take back. Grand total: $25.

So we decided to buy our own big train, it was $23 dollars for 3.5 pounds, which, per cup, totals about $2, including the cinnamon. I don't even know what the flavor shot is, if it isn't just the cinnamon, but it tastes EXACTLY the same. Note: While making the chai put 1 cup of milk, 7 tbsp of chai, and 1 ½ cups of ice. Grand total: $4-5 Bye...

If I could give zero and leave a review, I would. I've called three times for a manager and left my name and number every time.

Last week, my sister and I order three large fraps, one medium, and a pup cup. We paid $33 for these. The barista came back to the window with ALL mediums, and we reminded her three were supposed to be large, she snapped back and stated "They ARE large," We give y'all a lot of money every week, this service and over charge are appalling and angering.

I'd appreciate SOMEONE calling me back about a partial refund, but in true fashion, I'm sure you won't ever...