Carrabba's Italian Grill — Restaurant in Ellicott City

This location has always been the ONLY location I go to because of their customer service and they always have gotten my orders correct. However, the past two encounters ( which includes today) hasn't been the best. Last Thursday, October 22, 2020, I placed an order online. Luckily, I checked my items before leaving because I saw that an item that's included in the entree wasn't included in my order. The Waiter was attentive, apologetic, and immediately compensated me with a $20 coupon. Today, October 31, 2020, I placed an order and instructed certain items not to be included in both entrees because of an allergy. However, when I received the order the two items were included in both entrees. I notified the waiter and he took the order to corrected it. We had to wait for the orders to be remade. While waiting, we made sure to give the Waiter an $8 and some change tip. The waiter came back with the correct orders but didn't offer anything to compensate for the inconvenience because the instructions were notated on the order; they didn't take the time to read them. I had to ask for anything. I informed him I went through this issue last week and was given a $20 coupon (which I used for today's order)for the inconvenience. The waiter came out and said the Manager said no to the coupon and offered a dessert. However, I preferred the coupon. The waiter came back with a $10 coupon. I mentioned to him that wouldn't sufficient because we waited, still provided a tip and a $10 coupon was the only thing that could be provided. I requested the $20 coupon which is I was given the week before for the same matter. The waiter wasn't sure that the manager would be willing to give a $20 coupon because he stated the manager didn't want to give a coupon, to begin with; which is why he offered a dessert. I informed the waiter I wanted to speak with the manager. The waiter came back out with the $20 coupon. The point of this review is when the order is inaccurate on the company's behalf there shouldn't be a hassle for the customer to receive something complimentary for the inconvenience. We were patient and polite, as well as the waiter. I just couldn't believe the hassle I went through just to receive a $20 coupon for the...

I recently had the pleasure of dining at Carrabba's Italian Grill, and I must say, it was an outstanding experience that exceeded all expectations. From the moment we stepped through the door, we were greeted by the warm and inviting atmosphere that Carrabba's is known for. However, what truly set this experience apart was the exceptional service provided by our hostesses, Lety and Desiree.

Lety and Desiree went above and beyond to make our company gathering truly special. Their genuine smiles and friendly demeanor immediately made us feel welcome. They took the time to ensure that our large group was comfortably seated and accommodated all our requests with grace and efficiency.

Throughout the evening, Lety and Desiree demonstrated impeccable attention to detail. They were attentive to our needs without being intrusive, ensuring that our glasses were never empty and that every dish was served with precision. Their knowledge of the menu was impressive, providing helpful recommendations that added to the overall enjoyment of our dining experience.

What truly stood out was their ability to create a personalized and memorable experience for our group. From seamlessly coordinating the timing of our courses to anticipating our needs before we even had to ask, Lety and Desiree truly elevated our dining experience to a new level of excellence.

The ambiance of Carrabba's, combined with the outstanding service provided by Lety and Desiree, made our company gathering a resounding success. The delicious food was complemented by their professionalism and dedication to ensuring our satisfaction. It's evident that they take pride in their roles and genuinely care about the customer experience.

In conclusion, I cannot speak highly enough of the exceptional service we received at Carrabba's, thanks to the outstanding efforts of Lety and Desiree. Their passion for hospitality and commitment to creating memorable moments for guests truly sets Carrabba's apart. I would highly recommend this restaurant to anyone seeking a delightful dining experience, and I look forward to returning to Carrabba's to once again enjoy the impeccable service provided by Lety...

Taking care of a young one can be challenging, especially when they're hangry and tired after a long day at the park (4+ hours). If y'all got more than 1 and you the only parent, then I got nothing but respect for you.

We went to Carabbas during the dinner rush on a Saturday and it was packed. We got seated and I took a quick look around and thought to myself, "no one will help us". It was nuts.

My baby daughter who is currently almost 4 years old, was hungry and she couldn't sit still, kept on standing on the booth seats, whining, going under the table, trying to run who knows where, it was chaotic.

We were blessed to have the manager Therese there to see us and she made sure we were taken care of. I'm assuming Chuck is the assistant manager, but he came by and informed us that Blake, our original waiter was overwhelmed with tables so it'll take a little bit before he reaches our table. I looked and Chuck was right. Blake had like 12 tables ahead of me. However, Chuck came to the rescue and was not only able to check the ingredients for the kids Mac n cheese, ravioli and meatballs for any allergies and found out the Mac n cheese didn't have any egg allergies (daughter is allergic to egg).

After I ordered the Mac n cheese and a 10oz sirloin for myself, Blake came by, apologized and took care of me for the rest of my time there. It was almost surreal, to see the team work and organization of Therese, Chuck and Blake. It was like, they were in harmony, it all worked out perfectly. My kid and I was satisfied with our meals, but it was the overall service that really surprised me.

As busy as they were, they still made sure we were taken care of.

Food was solid for a chain restaurant, but the service deserves recognition.

Thank you to Therese, Chuck and Blake for making my almost-miserable night, a great and memorable night. I...