El Patron Mexican Restaurant — Restaurant in Elyria

Went to pick up a delivery order. Spent 70 minutes on this order. Delivery placed my the customer at 5:16. Was to be at the customers door at 5:55. I received the order at 5:24. Waited and waited for the order letting them knowing on 4 different accassion O was there for so and so's order. Watching driver after driver picking up orders and customer after customer picking up orders I started getting very busy as angry. Instead of the hostess or the manager communicating to me the problem they left me hanging. Finally I told the manager I was very very angry. He than after finding my order on the tablet took my order to the kitchen. I finally told him when giving me my order that I would not be so angry only if he would have told me what was going on. He actually never explained to me what happen or even apologized. The hostess did tell me what she thought happened. THEY LOST MY ORDER From the tablet to the kitchen. What they do is write the order down on a order ticket than take it to the kitchen. By the time I got to the customer's house it was 6:24. The customer got hot food. The restaurant got the money for the order. All I got was a low earning for a hrs worth of headache. I order to make money we have to take 3 orders a hour. I lost 💰 on this because of the failure of the manager to communicate what...

The food was good, hot when it arrived, made within specifications (per my dietary restrictions), servers were easy to understand, the prices were reasonable and the atmosphere was pleasant. This place is located in a little plaza, right hand side, near the BMV on the way into Wal-Mart's parking area.

AMENDED REVIEW: 10-2-2020 We stopped in for a quick meal and were disappointed in the current setup. There was no social distancing. Every single table was in use. While the "walls" between tables in the center were high enough to create a safe barrier, the outer walls were insufficient and the distance between rows were a questionable 6 feet. The backs on the seats of the outer rows were not square and high like the center rows thus no real barrier between tables. I also observed the waiter staff cleaning tables and I observed no sanitizing. A "rag" was used to clear the crumbs and any noticeable debris swept from the seats but the edges of the table were not cleaned nor were the seats sprayed with sanitizer. I suggest avoiding this establishment during this pandemic as I feel it is a breeding ground for the virus or at least do takeout. I also observed one couple, who were seated after us, leaving since they waited a long time and no one showed up to take their drink orders or...

So me and my husband went for Cinco de Mayo and noticed that they were under new ownership? Not sure when this happened but we love coming here and this time around we weren't so impressed. They had no system for pick up orders. No system for seating people and add people paying their bill to that mix. The area by the door was full of people. People were getting upset with the wait time to be seated. When we did get sat it took almost 20 mins for our waitress to even walk over to our table. And then proceeded to walk away half way through us ordering our food and went to another table and started taking their order.......I was like is this a joke?? Then took another 10 or so minutes just to flag her down to continue ordering our food. Waited over a half hour for our food. Our waitress never even came to our table to check and make sure everything was ok and correct. Had to flag her down to order more drinks and to get to go boxes that she forgot about. Was there for over 2 hours just to eat.....if this is what the new service is gonna be like not sure if we will keep going. Margaritas were good tho. For $12...