Rent-A-Center — Local services in Elyria

THIS IS NOT MY FIRST PROBLEM WITH THIS SHOP! After spending quite a while on this post it became too long so here is a condensed version. I purchased my tires and had oil changes many times at this shop. Some of their techs are completed incompetent. I requested and oil change and tire rotation yesterday. I used do this this all myself but am too busy anymore. I rotate my tires every oil change (7500 miles with synthetic oil). I cross rotate them (they're not directional tires) so they wear evenly and last much longer (the young techs usually don't know how to do this). I mark the tires with 1-4 so I know they are rotated properly. when I picked up the vehicle the tires were NEVER rotated. I questioned the shop manager and he said he asked the tech and they were rotated. I brought him out to my truck to show him how I knew they were not. he offered to rotate them. I also checked the oil which was low and looked dirty the had to add oil. I ask them to put the lug nuts on by hand so they cannot be cross threaded and impossible to remove (this happened before and they had to replace the whole stud and nut). If I got a flat the vehicle would need to be towed to a shop! When the rotated the tires yesterday I noticed the tech taking very long on the other side of the truck which I could not see and I heard him using his impact gun for along time. I knew he had cross threaded the lug nut but had no time to check it. I check the lug nuts this morning and one was cross threaded. Brought the vehicle back again and they are now re-changing the oil and replacing the stud and lug nut which will take several hours.Tthe pic above shows the oil checked after the dipstick was wiped several times. the left is the dipstick oil, the right is clean oil. does that look clean? I showed that rag to an experienced tech and he asked me how many miles I had on the oil!! I told him about 1 mile! It was not clean oil. Very frustrated and will NEVER use this shop again . I know the tech was young but this type of work ethic cannot be tolerated. I am a business owner and fully understand about training employees but this in...

Terrible!!! I got a synthetic oil change, everything was fine at first. I started driving on a major highway and started to hear a muffling noise and my oil light came on, which I thought was odd considering I had just changed my oil!! The muffling noise accelerated the further I drove and at that point I knew something was wrong. I pulled to curb, called Firestone and they informed me that a oil filter "may be loose, I don't recommend driving any further" I was on route 1 in Philadelphia, which is the busiest highway especially at rush hour!! My brother had to physically go in there for them to take it seriously. Then they proceeded to say well tow it to the nearest Firestone, which would take 2 hours at the least! So I'm stuck in the middle of a major highway, with no oil, might have blown my transmission/engine and I have to wait 2 hours to get towed! Oh and after all of this I realized that the sticker for the next oil change indicated that the next oil change was 3,000 miles later, I got a synthetic oil change which means it's supposed to get changed every 5,000 miles! Terrible service, and a waste of money which I have every intention of...

Downgraded from 5 stars to 2 - and only giving 2 because they've never hurt any of my cars. HOWEVER, my most recent experience have left me so unsatisfied and at a lost for trust that I'm never bringing any of my vehicles back. Below is a copy and paste of what I sent to Firestone corporate in response to their request for feedback:

I have been going to this Firestone for years without issue, but something felt grossly off with the "recommended" services given to me after I brought one of my cars in for an oil change. I decided to take my car back (asking Firestone not to do anything at all - but they did an oil change anyway), and bring it to the Mini Cooper dealer in Mt. Laurel for a second opinion. NONE of the services Firestone recommended, which would have totaled $1300 were actually necessary for my car. I'm extremely disappointed and won't be bringing any of my cars back because now I don't trust you...