Subway — Restaurant in Elyria

Upon entering I wasn’t greeted. I was immediately addressed with ‘What did I want this evening?! I hadnt even had an opportunity to approach the counter to look and see what sandwich I wanted or what type of bread was offered. So I don’t know. I just didn’t have an opportunity to even fully Approach. I was not greeted with a ‘hello’ or ‘welcome’. The clerk that was working with me was very much in a rush and it wasn’t closing time and was not closing for another few hours. It wasn’t overwhelmed with customers or super busy. Everyone had been helped, there may have been one person ahead of me, waiting to choose their vegetable toppings, and no one behind me. The clerk was very dismissive. I asked her how come the cooler wasn’t opened where I could see the meat I was choosing? Often times in the past when coming to Subway instead of trying to choose a premade menu option, I just look at what’s in front of me and choose as I walked down the line. Basically creating my own sandwich. I asked her could I see what I was choosing and she said no, and then walked away and said she’ll be back when I’m ready! So I attempted to filter through the menu to see which items I wanted to put on my sandwich. It was awkward that I could not see what I was choosing. Eventually, she eased up as we moved along to the vegetables, after I was able to decipher the meat and cheese options that I wanted. She was moving really fast and forgetting steps that I asked her to take when making my sandwich. I had to ask her for salt and pepper several times and she was so HEAVY on the salt and pepper. My entire sandwich was salty and just completely dissatisfying. She was moving so fast as she was trying to get me out of there which was confusing to me because again there was no one behind me and not closing time. There was even people eating in the lobby so I could not understand the rush. She also had a coworker there with her who Was handling customers prior to me and working on their side work duties once they finish with those customers. As I was choosing the toppings and the sauces she was just going so fast she overloaded my sandwich with vegetables indidnt want much of and underwhelmed sandwich with vegetables I wanted the most, and the same goes for the sauces that I chose. My sandwich was soggy and salty. It was done poorly, sloppy and not tasteful at all. And initially she was slightly rude. The Sprite that came out of the fountain machine was flat, but I did not realize it until I got in the car and tasted it. I did not want to go back inside and have to deal with that customer representative and her energy any further to correct it. I was excited to get some subway because I had not had it in a while and I was looking forward to my sandwich and it turned out to be awful and disappointing. I started to correct her behavior, but I decided to just leave a review in hopes that someone in management (god forbid she’s a manager) at the restaurant will have a team meeting and highlight how important it is to take your time while having the upmost Customer service. I’m really beginning to truly dislike eating out. Just so much distasteful interactions,...

So my daughter ordered subs online, they made one of the subs wrong. I called to let them know, the first lady I spoke with was nice and she said she was sorry and that she was going to make it, told me to keep the other sub, and said she would give me 20% off next order. I DID NOT ask for that just wanted my sub made correctly; so my daughter and I went back up to pick up the correct made sub, I had just had a stroke less than a week prior and it has affected my speech, when I went to pick up remake the lady tonya, with dreads, was absolutely RUDE. she was laughing at me as I was talking because of my stutter, then made a comment to the other lady saying wow he wants to keep the old sub and 20% off, i said no I just wanted me sub remade, then the remade sub was wrong AGAIN so I said when I was in there that it wasn’t supposed to be toasted and said so on receipt then she snapped at me, and looked at other girl and said OMG he wants it made AGAIN, well thank god it’s not me!!!! I walked out so offended almost in tears that this lady not only treated me like that BUT ALSO was laughing at me talking. I will NEVER step foot in that place again and will be pursuing taking this to...

The food portioning in this Subway is not satiating at all. I typically get a foot long tuna from Subway in Walmart or any other Subway quite frankly and I always end up having left over that I save for later, expect this location. You will not be able to see the protein you ordered as the sandwich prep cooler cover is open and conveniently obscuring your view, so you might be getting two scoops instead of four of whatever protein you ordered. You can actually count the toppings snd veggies on your sub ( 5 sliced black olives, 5 sliced Jalapeños, 5 tomato end pieces, and 5 spinach leaves). Do yourself a favor and go to another Subways if you don't...