Hagaya Ramen Shop — Restaurant in Emporia

The food is great. Besides, a couple of times, my sushi would fall apart and go everywhere, and I'm having to scoop it up with my hands. My BIGGEST issue with this restaurant is the way they do service or lack thereof.

I have worked at Olive Garden & Red Lobster as a server. If you have been to these places or worked them yourself, then you understand how hard you work for your good, hard earned cash, which is made based on tips. At no time have I ever verbally attacked my guest just because they didn't tip me. These people who own this Ramen shop have.

Service is when you go up to your GUEST and take their order. You also bring them drinks with refills and ensure their meal is better than antiquate.

Other things you do as a server are guide your guests through the menu with your own personal recommendations. People go out to eat for the experience. Tips are based on such (this was our training at the corporate food chains).

At this restaurant, you order off your phone based on a QR code you scan. There is no to little social interaction with the individuals of the establishment, so there are definitely no recommendations on food.

(I wouldn't get the Miso Ramen)

You fill up your own water with greasy looking cups that have been sitting out all day long. Which is not my issue. I'm just being honest.

Lastly, the food came out, and the food is GREAT. I'm not a fan of the miso ramen, but everything else has been good.

Time to pay. Personally, I felt the lack of service means they don't expect tips. I pay for my meal and what I have. I did not tip because I didn't have a server. Not once was I checked on and asked how my food was during my meal or if they could get me anything else. I ordered, and they put what i ordered in front of me. So I paid for what I got. MY FOOD. At no time do I feel I should have to pay extra for things that should already be included in the price. The only time they came up to me was because I didn't tip for the food I ordered.

When does the quality of my food get based on how much extra I tip you? It absolutely should not.

The male marched up and asked if the food wasn't good and continued to aggressively ask why I did not tip.

Just to not cause an issue or a scene, I stayed quiet to not disturb the other guest in the restaurant and just stared at him is disbelief. I shouldn't have to explain why the service was not up to standard.

I have not been there since and will not go back. I'm sure they are doing just fine without my business, but I felt my experience explains a lot of others who feel the same when you have to self-serve at a restaurant.

Food is GREAT

The restaurant is BEAUTIFUL

Service needs lots of work instead of the self entitled mindset we are apparently accustomed to.

I have also noticed how the individuals like to come onto the reviews and try to articulate a "comeback" or "troll" by lashing out or trying to make them feel insignificant. It is quite unfortunate.

I hope for the best and wish they would change their...

Such a Cute little place! Unfortunately if you don't leave a tip immediately the manager will be extremely rude to you. My grandmother and I came in for lunch, sat ourselves, poured our own waters, ordered off of my phone and the last thing we had to do was wait. I prefer to leave a cash tip so I selected the "no tip" option at the end of ordering. If there was a tip jar or not by the kiosk I wouldn't know because I didn't see one and honestly am probably not going back anytime soon to check. There was only one person in the kitchen who later identified himself as the manager, and I thought that surely that must be the reason our food was taking a good minute to come out. After thirty minutes of waiting for our food my Grandmother's friends came in and ordered some appetizers. While they were ordering the Manager came out and asked us if our order was for to-go or for here. I explained that it was a dine-in order and he proceeded to interrogate me about the lack of a tip left online. I tried to explain that we intended to leave a cash tip. He again asked me if it was for here or to go and i clarified for here. He then told me again, that I didn't leave a tip. I assured him it was going to be cash. He told us it would be a further 12-13 minute wait for our food to come out. Our food came out as my grandmother's friend's appetizers came out. While we were eating (around 10 minutes into our meal), their meal came out. They purposefully made us wait to receive our food because we did not immediately leave a credit tip upon ordering, and then badgered us about not leaving a tip. It's so Karen to announce that I wont return to this place but I'm also not recommending it either because it was extremely rude and soured the whole experience for us as this was our first time ever coming in. In today's economy of course a tip is preferred and I am usually one to leave a good tip because I work food too, I know how important it can be. But a tip isn't required and it's earned through good service. The food was okay at...

I don't usually give bad reviews when I am not happy somewhere, but this was a place where I had to make an exception.

My wife and I went for dinner here after hearing really good things from friends. We walked in and were awed by the beauty of the restaurant. We found seating, and we ordered. We've never had ramen at a restaurant before, but pictures were really appetizing.

The first problem we ran into was the thing that I've seen in a number of reviews: the cups were dirty and pouring water into them showed a film of grease across the top of the water.

First up was the gyoza and the spring rolls. They were both a solid "meh, not bad, I guess".

Our ramen and my wife's sushi finally arrived. It was less food than I'd expected, but it turns out that was a blessing in disguise. I ordered the Tonkatsu Ramen, and my wife ordered the Miso Ramen. Both of us ordered extra egg, because we love eggs.

So, first taste was... something left to be desired. I figured that it was a new flavor I'd never tasted, so maybe it took a bit to adjust. Nope. No matter how much I ate, I did not adjust. So the eggs in it were cold, and the best I can describe the taste of the soft-boiled eggs is if someone had boiled them in a beer can they'd found at the side of the road. The ramen and broth, those were more... barnyardy. Like when you're standing next to a cattle pasture and take a deep breath through your mouth, that's what the broth tasted like.

My wife's miso ramen, on the other hand, she described as tasting like your grandma's 1970's furniture looks. You know that burnt orange and wood furniture in the living room where nicotine drips down the walls? Yeah, that.

All in all, the more than $40 I spent tonight was disappointing, but the fact that I needed to run to Dairy Queen afterwards just to get something to get the taste out of my mouth was the icing on the cake.

I gave the second star above because the restaurant was pretty, but there won't be a...