Burger King — Restaurant in Enterprise

Title: Yelled at, harassed, and discriminated against while escorting my girlfriend with my service dog – Burger King Las Vegas

On Saturday, August 30, 2025, around 3:00 p.m., I entered this Burger King to escort my girlfriend to the restroom. She has her own disabilities, and I was simply there to accompany her. I carried my service dog in my arm, as I always do.

I had been in the restaurant for about five minutes when an employee, Dezell Jones suddenly began yelling at me from behind the counter. This man was working in the food prep area without a hairnet and without gloves, which is itself a health-code violation. Yet instead of handling food properly, he fixated on me and shouted that “service animals are not welcome at Burger King.”

He ordered me to leave immediately and threatened to call the police or physically remove me. He appeared inebriated, unfocused, and slow to respond — unable to register what I was calmly saying to him. I remained monotone and composed, explaining more than 50 times that this was my service dog. I even showed identification (which I am not legally required to do), and he still ignored it, continuing to harass and threaten me in front of other customers.

Why this is unlawful and unacceptable:

Americans with Disabilities Act (ADA), Title III (28 C.F.R. § 36.302(c)) requires restaurants to allow service dogs. Staff may only ask:

Is the dog a service animal required because of a disability?

What work or task has the dog been trained to perform?

They cannot demand paperwork, ask about a person’s disability, or deny access unless the dog is out of control or not housebroken.

Nevada Law (NRS 651.075 & NRS 426.510) confirms the same: service animals must be admitted to all public places, and proof cannot be required.

This employee violated every part of the law. He yelled at me, threatened me, ignored my explanations, and humiliated me — all while openly breaking food-safety standards himself.

As a U.S. Navy veteran and brain cancer survivor, and as someone escorting a loved one with her own disabilities, I should never have been treated this way. Burger King management must:

Review the security footage from 2:45–3:30 p.m. on August 30, 2025.

Retrain all staff immediately on ADA and Nevada service-animal laws.

Enforce proper food-safety standards in their kitchen.

This was harassment, discrimination, and a violation of both disability rights and food safety. Customers with disabilities — and their families — deserve far...

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