McDonald's — Restaurant in Enterprise

This McDonald's is one of the worst in Las Vegas. First I'll address I lived in the area for 10 years. I do eat at McDonald's often for a quick meal while on the run. So the final draw 2 weeks ago on the 13th we went thru the drive thru and messed the order up again for the 3rd time in a month at this location. But what made me call and complain was they handed us a small diet coke when we ordered a large sweet tea. When we told them their mistake the guy at the window argued with us it's the right drink. That's what got me angry enough to call and complain. Holding tve receipt that clearly says large sweet tea. I talked to a supervisor named Mika on the phone. I told her what happened, the mistakes from the previous 3 times we went. She apologized allot and took my name and said they would replace the whole order next time I came in. Well I came in today she wasn't there and the supervisor on duty said it was to much money to replace the whole order. Not my problem honor your agreement. I paid good money to get crapy service and wrong or missing food. Then you don't honor your own promises. Why I was waiting one couple order got forgotten. Another was incorrect. So instead of replacing the whole order of $25, and cause that will cost them to much, they said I could get 2 free combo meals. Which I took. I finally got the sweet tea I wanted. Their biscuits where stale and mcmuffins soggy. Now normally I don't complain that much. But I would never spend money at a place with such horrible service and customer service. I don't hold Mika responsible, it just seems to be this whole location. Obviously it can't be a corporate owned because I don't see the corporation allowing this kind of crapy service and poor quality food. Take a few extra minutes and go to the one on sunset or Silverado Ranch....

McDonald’s Review

McDonald’s is one of the most recognizable fast-food chains in the world, and for good reason: it’s consistent, affordable, and quick. Whether you’re craving a Big Mac, Chicken McNuggets, or just a hot coffee, you usually know exactly what you’re going to get—and that familiarity is part of its charm.

On my recent visit, I ordered the classic Quarter Pounder with Cheese combo. The burger was hot, the beef patty had a decent charred flavor, and the melted cheese added just the right amount of creaminess. The fries, as always, were the star of the meal—crispy, golden, and salty enough to keep you reaching for more. McDonald’s fries remain unmatched in the fast-food world when they’re fresh, though consistency can vary depending on the location and time of day.

The service was efficient. I used the mobile app for ordering, which made pickup quick and easy, and the staff was friendly despite how busy it was. Food was ready within minutes, making it a convenient option for anyone on the go.

On the downside, McDonald’s isn’t trying to be healthy, and you feel it. The food is greasy, heavily processed, and can leave you feeling sluggish afterward. Some locations are better than others when it comes to cleanliness and food quality, so your experience may vary. Prices have also crept up in recent years, which makes some items feel less like a bargain than they used to be.

Overall, McDonald’s is exactly what it promises to be: fast, cheap, and familiar comfort food. It’s not gourmet, and it’s not pretending to be, but when you need a quick bite that you can count on tasting the same almost anywhere in the world, McDonald’s...

Now just to be transparent I came in to the store and including the bathroom It was under par even setting the standards just below par (from my general average in all fastfood places I have visited in LV). If it was not for Rosa whom I hope was a Store Manager and if not she should be considered for the position, she was very helpful and shows she took pride in her job and showed leadership! I noticed 5 other employees 1 in drive thru, 1 expediting, 2 runners, and I think 1 front counter whom I rarely saw. I came in with no greeting from anyone and 3 customers ahead of me and still took 15 minutes to be addressed. Once Rosa came from the back she help create order to the chaos and after 20 minutes drive thru and lobby was all caught up. In just that kind of service from Rosa it makes customers like myself reconsider and give this store another visit but would hope that the other employees would really take more pride in there work just like her and other workers like her!

Food: Looks like I got crumbs put together to look like a sandwich / pop dispensary needs better cleaning I could taste other syrup mixing in.

Service: "Rosa" saved the day and this survey!

Atmosphere: chaotic and needs better order

P.S. Please remember we all work hard for our money and even food is not cheap , so asking for higher pay and not working for your pay hurts the company not getting more customers and in turn hurts your paychecks. Pride...