JD's Pazzo Pizza — Restaurant in Ephrata

This past Saturday 8/2, we placed a sizable order. We ordered an 18" plain pie with the instructions to cook the crust well done, a Cesare salad, chicken noodle soup which was the soup of the day and their meatballs with sauce. The driver was in the col-d-sac looking confused and had to go out to the porch to let her know where to deliver. With tip it cost us $84 and change. The receipt indicated crust on pizza was to be well done, it was barely cooked and was like eating rubber even though the receipt did show "well done crust"! The soup of the day, chicken noodle soup, was so over seasoned with Garlic and/or Oregano, couldn't tell since it was over seasoned. The Chicken Cesare salad was fine as were the meatballs. We have order here before multiple times using both pickup and delivery, and this was the worst food they ever delivered. and to spend $84 and get horrible food is not how you should do business. Unfortunately there are other so called Italian restaurants in the area and most are either not much better or worse. Needless to say, we will probably not be ordering from JD's Pazzo Pizza anytime soon. I'm giving 2 stars only because of the meatballs in sauce and the Chicken Cesare salad, which was good. 3 stars for the delivery person. 1 star for Atmosphere for having to deal with this order with...

This WAS my favorite pizza place in Ephrata... I've been ordering from them for WELL over 10 years, and often at that. Today I ordered a white pizza w ham and pineapple, and half bacon and a cheese pizza. I asked for them to be delivered between 645 and 7. The pizzas showed up at 710, and there was 3. The cheese pizza was correct, but the other 2 were not. What I got was a red pizza exactly with the toppings u ordered, and a white pizza exactly as ordered, but they added ricotta cheese.... I called and told them of the problem, and they said they could do nothing as the 2nd person I spoke to upon ordering said i didn't say no ricotta.... well, why did one of them come without it then??!?!? All I wanted was what I actually ordered, not 2 variations of around what I ordered. This isn't the first mistake over the decade or so, but give grace when it's due they have always made it right in the past, but this time, nope. Kinda sad to know that I can't count on them anymore. Truly, they had the best...

Just a heads up: when you order from JDs Pazzo Pizza. Check your food before you pay... because when they mess up your order they will blame you. The cook will refuse to remake it because the person taking the order doesn't understand only cheese and lettuce means ONLY cheese and lettuce apparently it means mayonnaise (which my kid is allergic to) also. Conveniently the manager won't be in to talk and it will take them 3 min to figure that out. They offer to remake your order if you pay again and tell you to call the manager tomorrow. Very disappointing customer service as we like ordering from them their food is always good. updated my rating ownership reached out to me to satisfactorily fix the situation. Robin was kind and after her explanation I realize it must have been an off night for employee's due to specific situations. We've never had a problem before, food has always been great. As was the food my son could eat this time. We will give it another try...