Dairy Queen (Treat) — Restaurant in Erie

Concerning lack of training/knowledge on allergens. I had a mobile order for a Reese’s peanut butter cup blizzard marked “tree nut allergy” and was waiting for it behind the counter when I hear, “these people are so stupid,” as the worker goes on about how that didn’t make sense. I, who was right there and heard every word, had to clarify that peanuts are not tree nuts, peanuts are legumes that grow in the ground and are an entirely separate allergy category from tree nuts such as pecans (hence why “tree nut” and “peanut” are separate check box options for allergies when ordering). I worry that had I not been right there, the allergy would not have been taken seriously, which is concerning as contamination with something like a pecan could be deadly for me or at least require use of my epipen and hospitalization. While I understand everyone has hard days or says things in the spur of the moment, the aggression and rudeness about it didn’t feel great to hear even if she didn’t know the customer was right there. Most importantly though, I feel it is very concerning and dangerous to have people working with food and allergens that can be very severe without having even a basic understanding of what those allergen categories are and aren’t. I understand completely that ordering from a place that carries your allergen in other items is always a risk and I agree to that when ordering, but a level of both understanding and compassion would at least feel a bit better. The Blizzard was great though, and I appreciate her willingness to let me clarify and still seemingly follow allergy protocol, no allergic...

it has been a few months since the last time I was in, previously I was happy with service and quality .. But the last visit (surely to be my last) every aspect of my experience that evening was awful .. weekday around 8:30 pm .. my boyfriend I went in for a snack and milkshake... 3 teenager girls were working I believe and 1 of them was trying to be manager but seemed to want to be silly friends with the other 2 employees. all 3 were very unknowledgeable about the food or specials.. the dining room was filthy.. every table had ice cream, chocolate /carmel and other toppings along with food smeared all over even on the chairs.. I had to clean a table while the employees watched.. there were only a group of 4 that got icecream to go besides my bf and I. both our food orders were awful tasted very bland and as they were just barely heated in a microwave Disgusting! will...

OMG! I was very shocked the way this cashier talk to me over the phone. She was very rude,she didn’t let me finished talking and without letting me to finish my sentence she said she tossed my order in trash. “Hey come on girl I know it’s Monday but if you are having bad day then keep it yourself,don’t ruin someone else day” I hope you have a good rest of your day. And also do you remember what was taught when we were little”don’t interrupt when someone is talking. Listen first and when it’s your turn then talk”. Poor girl she forgot that rules. But make sure you don’t teach those bad manners to your...