King Soopers — Local services in Erie

"I won't do it!" He said. He was always so predictable. He would order the same bacon, lettuce, tomato sandwich every time we would go out to lunch. Hold the mustard.

He would always slide his hands on the brick walls at parks and bathroom facilities, and when asked what he was doing, he'd always say, "....feels like my youth"... same line he's been saying ever since I've known him.

When he would drive and a traffic light would change suddenly, he'd grimace. When reaching and grabbing the wrong can of soup off of the tall shelf, he'd always groan like a 45 year old man. He was only a day shy of 30. "Why'd you change up the cans Luce!!", he'd gripe at me.

But I push him. I move the cans. I switch the sheets. I add hairline amounts of flavor to his sandwhiches when he's washing his hands. The framed pictures on his walls move to my order. I am length, I am height, I am width. Simple measurements are just extensions of my omniscience. He is the audience for my show. That's why when the new King Soopers on 287 and Arapahoe opened, adding extreme convenience, elegance, and additional rows of shelving for commodity products, I asked if he'd join me for the grand opening. Because change is inevitable, and he is a relic. Seas carve out new shoreline. Forests etch new stories into the earth. Stars pull new light through the vast curtain of black. And I go to the new king soopers for all of my grocery, pharmacy, alchohol, and fuel needs. Because I change....

The new location of this King Soopers is a perfect example of how not to treat your customers. They've actually managed to make the shopping experience worse than before the move. The old store had 10-12 self-checkout stations - the new one only has a measly 4 open most of the time. And good luck finding more than one regular checkout lane open, even when there's a line of people waiting.

I stopped in last night for ONE item and ended up waiting over 10 minutes to check out. The self-checkout line was backed up because people kept getting error messages that required the lone employee to come fix them. Meanwhile, the single staffed checkout lane was full of people doing huge shopping trips. It's ridiculous that a grocery store can't figure out basic customer flow in 2025.

Here's what really gets me: they want us to do their checkout work for them (which saves them money on labor), but then make us wait in line to do it! The cherry on top? When I politely asked the self-checkout employee to pass along feedback about the situation to management, she was nice, but said "I don't do that."

Really? You don't pass along customer feedback to your managers?

To be clear, this is not an isolated incident. The self-checkout is often backed up.

Save yourself the frustration and shop elsewhere. This store clearly doesn't value your time or...

True to Kroger and King Soopers fashion I got overcharged on a product where the sign on the shelf didn't match up to what was scanned. I stopped by this store closer to 9pm. I noticed the discrepancy right away and I why to verify my suspicion. No one was available in customer service, they close at 8. I think that's BS but hey people need their time off or Kroger just doesn't want to pay someone to work later.

Anyway I go back the next day. Now if it was just a few cents, no big deal. However I was overcharged $1.50 for 12 ct Egglands best organic eggs. Price on shelf $4.49. Price rung up $5.99. The customer service agent said that in order for me to get the shelf price I had to use my Scooper card. Huh!? I worked in the grocery industry for 4 years. That makes no sense. There was no sign that said use your card to get that price. And how dare you charge someone an unlisted, unadvertised price for something?? Total garbage. I got my 1.50. I didn't argue with the CS agent because there was no point, she was towing the company line.

Word to the wise, check your receipts!!

There is documented reporting on how Kroger overcharges customers. You might want to go to Safeway across the street!! Although they're not...