Popeyes Louisiana Kitchen — Restaurant in Escondido

Ok I was here on day 2 since they were open so I'm going to give them a little levity. It was crazy busy! Grand opening and all. 30+ cars in the drive thru. Tried to go the day they opened but 40+ in line inside and 30+ cars was a deterrent. I decided to go inside and the line was only 8 deep and went pretty quick. Staff is learning. Order went fine but their drink station was a disgusting mess drinks spilled everywhere and an empty cup or two which i soon learned why people had abandoned their cups. The small cups had the wrong lids so I asked the employee standing by the drink station for a different cup since the small cups had no lids he got me a bigger cup but then I realized that the bigger cups also had the wrong lids out so I just put my small cup inside my other cup (any spillage for just land in the outer cup) which was right about when my order was called. I informed the person handing me my order about the lid challenge and they went over to the drive thru drink station area and got me the right lids. I didn't stick around to see if they rectified the situation by raiding the drive thru cup lids. I had some tasty chicken and shrimp to eat.

Here is where they lost a star which would have been two stars if they weren't new. The employee standing by the drink station was not only aware of the lid epidemic but could see that the whole area needed wiped down trash thrown away etc. and he did nothing. He also didn't do any critical thinking/problem solving with the lids. Not a big deal if you are eating there but a very big deal if you were going to drive home with the goods.

My only other small annoyance is that you can't just buy chicken or fish or shrimp without a combo drink which I didn't want to buy two drinks but had to cuz that's where they get you but food was amazing and I will be going back!

Although I would get the cane sugar sweet tea every time so I guess it's not that big of a deal. Oh yeah and the red beans and rice...SO GOOD! When do they open in the...

I happen to be in the Escondido area on Tuesday, 7/19, and put in an order via app for dine in. The app gave me the options of Now or 1:15pm, I chose 1:15 (dine in where they would call my name per the app)because it would take me around that time to get to that location. I got there at 1:10 pm so I went to the restroom which had no toilet paper. I sat at a table waiting. I gave it till 120pm and went up to the counter and asked. My food was bagged up and was sitting for pick up. I went to my table, opened up bag and my food was completely cold. I took it back up there and politely asked for hot fries. The young lady at counter had no problem yet a woman with the headset (don't know if she was a manager, I should hope not!) stepped in unnecessarily to asked about the issue, I informed her my food was cold and I asked to replace the fries. She goes into bout pick up orders don't get replaced because it should be picked up immediately. I informed her that I put in my order on the app to pick up at 1:15, and my name was never called. She then proceeded to tell me that food is prepared as soon as they get the order and not according to the app...this explains why my food was cold and sat there since before 1 pm. She literally kept going back and forth with me about replacing SMALL FRIES. I didn't even try to get my cold chicken sandwich replaced since it was such a big deal about fries. Like I told her, what's the purpose of picking a time if they are preparing food immediately. I told her I live in Temecula, and this is not an issue except here. If I'm Escondido, I definitely would not be going back to this Popeyes who acted like replacing small fries, and providing customer service was...

It hurts my soul that there is actually a BAD Popeyes location. I am not reviewing Popeyes as a whole, I am specifically reviewing the Popeyes in ESCONDIDO, California near East Grand Ave 92027. This ONE location is wildy inconsistent with what you've probably come to expect from what is usually a 5 star fast-food chicken restaurant. I've gone to this location about 4 times and every time they have to block items on their menu that they do not serve, they constantly run out of side dishes, and they even run out of sauces. My girlfriend went through the drive through and ordered the boneless tenders spicy and what we got was a normal (not spicy) family meal with bones. I believe they actually gave somebody else's order from the car line entirely, the sides and drinks were all wrong but we were home by the time we found out. This location has been open for awhile so the lines have died out. I've been in the line with only a SINGLE car in front of me (I'm talkin 2 cars total) and it took me 30 MINUTES to get my food. Okay this reviewer guy is exaggerating, NO. I mean like 60 seconds * 30, it took 30 actual minutes to get my food with a single car in-front of mine. Why? Because HALF of the workers decided to all take their SMOKE BREAK right next to my car in the line! This is a hard review because I LOVE POPEYES as a brand and their other locations, their chicken is even better than Chick-fil-a. They need to send whoever manages the Popeyes brand to Escondido because they are not doing the Popeyes brand justice. Wildly inconsistent experiences, unjustifiably long wait lines even when the car line is short, always running out of options, not honoring deals advertised on...