Rally's — Restaurant in Escondido

First time at Rally's, on several friends' recommendations. Sadly, it will also be my last time.

First, I went through the drive-thru and attempted to order the Family Variety Bundle, and none of the employees knew anything about it (including the individual that I surmise was the supervisor), and they told me that it "must be an online only thing." Except, there's no mention of it being online only on the website.

So, I pulled through the drive-thru, parked in a stall, and did my order online for pickup.The order confirmation said that it would be ready in 6 minutes and that I could drive up to any lane and inform the associate that I was there to pick up my order, so I waited in a stall for the given time. Given the order confirmation's directions, I elected to pull through the right lane, as I didn't have a passenger, and reaching across my car to the passenger side and attempting to reach the food/drinks from the window that is higher than my car seemed asinine.

I pull up to the window, let the employee know, and he said it was being bagged on the left side. Cool, I don't mind waiting a little longer. Then another associate asked me to pull to the left lane, so I explained the issue with being able to securely grab the food/drinks without dropping them or spilling, he still asked me to pull to the other side. So, I did.

I get to the other side, and wait an additional 3 minutes at the window, without so much as an acknowledgement of me being there, and the manager/supervisor just opens the window and kind of shoves the bag of food down into my car. Then I try to get the drink, and guess what? I couldn't get a firm grip and it ended up spilling all over my passenger seat.

If I could rate the review a 0 star, I would have done that instead. I was wholly dissatisfied with the staff and their knowledge of the menu, though I should mention that it seemed like one was in training so some leeway can be given there. Given the lack of mention of online versus in-store specials on the website, additional direction needs to be given to employees (especially management), and there is additional opportunity for customer service training even with management. I was buying for 7 people, and none of us will...

Used to go to Rally’s in LA all the time and coming out here, this is the closest to my house in Riverside. Very disappointing experience.

The food is meh. Look at that burger, so plain and flat unlike the picture on the menu. Supposed to be a BBQ burger. Everything else was normal though. Price wasn’t too bad for this economy at $9 for a med combo + apple pie. But this is still overpriced compared to a few years ago and doesn’t make up for the pathetic burger. The apple pie was good, better than most other fast food places nowadays.

The service is poor, at best. The AI at the drive thru sucks and is pointless. I said I wanted honey mustard and it added to my order and then told me they don’t have it. You’re a computer, how did you not know this information when I directed to you at first? I hate talking to computers and this is just dumb. Guy at the window talked over me and didn’t answer my question, quoted me the wrong price (but did change it and apologized “my bad”), and then handed me my order without saying anything. I had to visually check to make sure this was everything and wasn’t missing anything. He didn’t even look at me when handing me my order. And then just closed the window without any indication that we were done here. Didn’t ask me if I wanted any condiments either despite me asking him also about honey mustard. I clearly wanted something for the fries or something else in my order. Thanks for ignoring me…

Never coming back here again. May not ever go to any other Rally’s ever again if this is what they’re doing for all their locations too. Such a shame for what used to be a decent...

I like rally’s usually ( but not this one ) first time ever here ordered the pick two ( 2 chili dogs and a double cheeseburger ) made it a combo and got 2 apple 🍎 pies 🥧 The chili dogs did look good but had way too much ketchup on them ( I don’t know why they would put ketchup on them but they do ) So I get there I place my order she gives me my drink and I wait about15 minutes People who get there and place there order after me get there food first. And I’m waiting so eventually, one of the customers comes back and tells them they gave him the wrong order. They gave him my order so then they give him his food. Have me wait another five minutes and give me the food they gave him which is now cold I asked for a refill and she tells me they cannot do that. I will have to pay for a new drink ( crazy. If you would have given me my order I wouldn’t have had time to drink all of it ) so anyway Back to the food 👎👎 I only ate one chili dog and it was pretty bad. I did eat the double cheeseburger, but it was not that good and very small. The fries were decent but a little overcooked, and honestly the apple pies were the best part of the meal, but they were cold because they had given them to another customer and he had to bring them back. So with all that being said, I probably would return because it is the closest rally’s to me but honestly, I wouldn’t expect...