Subway — Restaurant in Eustis

This is my second time having this issue at this subway with, who I believe is a manager. She is a white, short, thick girl with glasses and short hair, with a forearm tattoo. The first time I went here and got food, when she saw my order she stated to me “No wonder you’re a skinny little thing”, as no one should make comments on someone’s body. Especially as I have been recovering from not eating properly for years. I ignored that comment and continued to be nice. As I worked in food service for years. Tonight, I went there to order my partner’s food. I stated what type of sandwich it was, when she asked me the first time. After she had the bread prepared she asked what I wanted on it, as I was telling her the type of cheese, she cut me off and spoke in a higher leveled tone, while raising her hands up and down “NO, what kind of sandwich is this?!?” …. as I told her a second time. She continued to be short and nasty with me until the man took over the sandwich. I became short and quick for the rest of my order. I also caught her staring at me while I was finishing and moved from her view. This is the second time she has been rude or nasty to me while I maintained my composure. I am a 24, person of color, queer and have serve ADHD and anxiety, I was reading the order from my phone. I worked in food service as a manger for 4 years, this isn’t anyway to speak to people when, YOU make a mistake of not hearing a customer. I watched her treat the older person of color behind me 10 times better with a nicer tone of voice. So I want to know what the issue was when I was nice everytime from the jump. I do not feel comfortable coming back to this store. My sibling worked at subway for 4 years and I always watched them handle everything with grace, kindness and making those comfortable when ordering. This lady needs to be retrained or fix...

This store used to be mine and my son’s favorite store. The guys were always so friendly and always gave us great service. However now I am extremely disappointed with this store. I did an order online to have delivered. First I did not know that they had DoorDash as a third party delivery service (had I known that I would have ordered through them instead). Second the system changed my address to the store’s address so I paid for food and delivery to their store. Third upon my delivery not coming I called the store and couldn’t get through (literally had to call surrounding businesses to go to the store and tell them to answer the phone). Fourth upon finally (order made at 4:30pm and getting someone on the phone 8:30pm) they told me I could go up to the store and my order made fresh and submit a request for a refund on the next day with the manager. I’m sorry how does any of this solve my problem? If I had transportation I would not have ordered delivery. However, my husband was able to pay a friend to take him up to the store where the clerk told him he was not allowed to make an order for us or he would be fired (mind you they have my $65 already because the order was made on line). They told me I had to call DoorDash to request the refund which I did and now I am told I have to wait 10-12 business days. I wait the time and call when I don’t receive my refund only to be sent on a run around and I am still waiting for my refund 14days and counting. I have even contacted corporate nothing is being done to accommodate my inconvenience and their mistakes. They don’t have to worry about me ordering online or in their store...

Was there at your Eustis branch (469 Plaza Drive) with a friend this afternoon to get a sandwich each, and there was only one person in the queue in front of us then. When came our turn, I said I wanted to buy the $25 gift card and was told to go to the next register ahead, which I did. However, my friend who was directly behind me ordered her sandwich whilst I paid for the gift card. The cashier seemed to have trouble issuing the free sandwich card which came with the $25 gift card deal, and by that time, there was a long line of at least 5 people queuing for their sandwiches. After we sorted my gift card deal, I was told I had to go behind the queue again (my friend and I had already queued when we first came into the store). The staff there were rude and just told me that I had to queue again behind these people. I hope you will send these staff for training in the way they should treat their customers. They were not professional or courteous at all. I had no choice as my friend had already sat down to have her sandwich and I didn’t want to keep the people in the queue waiting, so I had to queue again. I had to tell my friend to go ahead and eat her sandwich first. My friend said they were very rude too, and we will not be returning to that store again. I have always had very good experience with all the Subway in North Carolina and your branch at the Woodlands Centre store in Eustis as well. However, this is the worst Subway I have ever been to. Bad...